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Old 10-23-2007, 06:57 PM   #1 (permalink)
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Default Selecting Address Book crashes pearl

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Hello,

Recently my address book on my BB crashed and all of my contacts are missing except for the first three I did as a test sync from my Apple G4. I pulled the battery out and restarted and now in Phone I can type in names and the phone will pull up their numbers so it seems they are somewhere in the phone but when I go back to address book there are just three names. Or when I select the address book app it will again freeze the whole phone and require a power down or battery removal.

When I power back up I get this error message:
Uncaught exception:
Application net_rim_bb_addressbook_app(162)is not responding; process terminated
Do I just need to reinstall this particular app or for the whole phone?

I am on a mac, do I need to borrow someones PC to download the software?

I am on at&t

Thanks
Connon
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Old 10-23-2007, 07:08 PM   #2 (permalink)
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Quote:
Originally Posted by connon View Post
Hello,

Recently my address book on my BB crashed and all of my contacts are missing except for the first three I did as a test sync from my Apple G4. I pulled the battery out and restarted and now in Phone I can type in names and the phone will pull up their numbers so it seems they are somewhere in the phone but when I go back to address book there are just three names. Or when I select the address book app it will again freeze the whole phone and require a power down or battery removal.

When I power back up I get this error message:
Uncaught exception:
Application net_rim_bb_addressbook_app(162)is not responding; process terminated
Do I just need to reinstall this particular app or for the whole phone?

I am on a mac, do I need to borrow someones PC to download the software?

I am on at&t

Thanks
Connon
I am not sure if it will require an OS update. If so I will let other member address that. I am not even sure if you can run DeskTop Manager on a Mac but if you can then connect the device (Cancel the sync if you have intelisynch enable) and goto Backup/Restore>Advanced and then clear the Contact database from the Handheld (on the right payne) and then exit and hit Synch Now. This should send the entire Contact DB from the PC to your handheld.

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