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Old 10-27-2007, 03:04 PM   #1 (permalink)
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Default Help...how do i stop my Pearl from rebooting???

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Hi everyone...1st post here, a few days after I got my Pearl.

Must say that so far I'm pretty disappointed and am thinking of returning it. I can't believe how bad it is after hearing so many good things about BB.

My main gripe is that it reboots after about a minute talking on my car's handsfree. I thought BB's were state-of-the-art tech but it can't seem to handle a simple thing like bluetooth. My previous phone (a RAZR) worked flawlessly so I know there's nothing wrong with my car's handsfree kit.

At this point,the phone has a major flaw for me and I'll probably return it. But before I do I just wanted to check with anyone here to see if there's anything I can do. I've read here and on other forums that a software upgrade will help. My version is 4.2.1.94/2.3.0.77 and I'm with Rogers. Will my carrier refuse to take it back if I upgrade the software and it doesn't fix it?

Thanks...
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Old 10-27-2007, 04:10 PM   #2 (permalink)
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I would just return it and get a new one. The Pearl should be rebooting like that.
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Old 10-27-2007, 07:18 PM   #3 (permalink)
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Wirelessly posted (BlackBerry8100/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/107)

So I guess no one else is having this problem. Bye bye blackberry.
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Old 10-27-2007, 07:34 PM   #4 (permalink)
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Well of course you could just leave the battery out - seriously if reboots spontaneously something is wrong. They are very stable if you don't mess with them.
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Old 10-27-2007, 10:22 PM   #5 (permalink)
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Quote:
Originally Posted by Stinsonddog View Post
Well of course you could just leave the battery out - seriously if reboots spontaneously something is wrong. They are very stable if you don't mess with them.
It reboots only when bluetooth is on and I'm on a call. Is it a software issue?
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Old 10-27-2007, 11:24 PM   #6 (permalink)
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Old 10-29-2007, 10:23 PM   #7 (permalink)
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Originally Posted by sgtcasey View Post
Could be. Reload the latest software version and see if that resolves the issue. If it doesn't, the hardware could be defective.

Dave
Which version should I load? 107 from Tmo?

I'm also getting Java error codes before it reboots.
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Old 10-30-2007, 01:36 AM   #8 (permalink)
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Old 10-30-2007, 06:00 AM   #9 (permalink)
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wha programs have you loaded ontoyour BB?
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Old 10-30-2007, 09:14 AM   #10 (permalink)
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Originally Posted by ezrunner View Post
wha programs have you loaded ontoyour BB?
This is what I loaded after I received my Pearl:
ColorPearl
BBWeather
Google Maps

Others preloaded are pretty much the standard apps that come with the phone such as BBUtil, Password Keeper, BBMaps, etc. The problem was there before I installed anything as BT connectivity to my car was a priority for me and I tried to set it up before anything else.

I'm thinking of loading TMo's .107 but given that there seems to be issues with that version I might try loading Rogers' .94 version first. I just want a version that is stable & will not reboot my BB when I'm using BT.
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Old 10-30-2007, 11:32 AM   #11 (permalink)
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Old 10-30-2007, 12:00 PM   #12 (permalink)
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Originally Posted by sgtcasey View Post
The 8100 my wife is using has had .107 on it since the day it came out and it's been working fine.

I've not had any folks calling in asking for help with problems that came out when they loaded .107 on their 8100's that I can recall.

Dave
Great...then I'll load up 107. Does she use BT? Hopefully, the version doesn't have any BT issues.

Thanks.
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Old 10-30-2007, 03:52 PM   #13 (permalink)
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Okay, installed .107 wihout a glitch. Everything working fine until...you guessed it...I used it to make a call on my car's hands-free. This time it did not reboot but I got the following error message pop up:

"Uncaught exception: java.lang.IllegalMonitorStateException"

A search in these forums brought up nothing to do with my problem and generally recommendations to upgrade the OS.

Unless there's a bad memory address can I asume this is only a software issue?
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Old 10-30-2007, 06:04 PM   #14 (permalink)
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Old 10-30-2007, 08:30 PM   #15 (permalink)
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Quote:
Originally Posted by sgtcasey View Post
It could be something with the car's Bluetooth causing issues.
I doubt this very much. I'm having BT problems when I connect to my laptop as well. I only get the audio services.

Tried the phone in the car again and sure enough it rebooted. I'm starting to think its hardware-related since the upgrade didn't work.
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Old 10-31-2007, 09:52 AM   #16 (permalink)
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Update: spoke to some other owners of the same car on the Altima Coupe forums and it seems they are having similar problems. I guess this means that Blackberrys are incompatible with automobile hands-free kits.

Unfortunately, this is a deal-breaker for me. What a disappointment...supposedly the world's #1 business-oriented smartphone, it can't even do simple bluetooth connectivity (have had no success connecting to my computer either).

I know I'm going to get flamed for this but the Pearl is truely a POS. I can overlook its many minor flaws- a trackball that doesn't scroll diagonally, camera shutter noise that can't be turned off, lack of video recording, and the high data service costs - but hands-free is a MAJOR problem which should have triggered a recall or at least a software patch.

Best advice I can give to any potential owner: buyer beware.
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Old 10-31-2007, 10:48 AM   #17 (permalink)
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Old 10-31-2007, 11:48 AM   #18 (permalink)
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Quote:
Originally Posted by sgtcasey View Post
If the issue seems to be related to a certain make/model of a vehicle I'd wonder why the auto maker didn't implement a working Bluetooth option in their vehicle.

As to the other things I guess not every handset fits every person. I'm sure if you look enough you'll find one that works for you how you want it to work.

And the high data costs aren't the fault of RIM. That's your carrier.

Dave
Although there are minor issues that annoy me none prevent me from using the phone normally and I can live with them. I cannot tolerate a phone that reboots under normal use.

I agree the high data cost is not the fault of RIM but it is a factor that I as the consumer has to evaluate. And the BT issue is not related to just my car; there are many posts in these forums about BT problems with various makes & models as well as a listing on BB's website on affected models.

I called BB tech support since my last post and sure enough it was confirmed to me that their devices are not compatible with my car kit as well as other car kits and they are working on the issue.

If its the automakers' kits that are not compatible then why is RIM working on the issue? Is it everyone's fault but RIM's?

I'm not saying you shouldn't buy one but I am saying if you want to use it for what I thought was a simple, basic need like hands-free while driving you should stay away from the Pearl. I'm sure that there are other smartphones out there which cost less and can do more; basic stuff like hands-free!
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Old 10-31-2007, 11:56 AM   #19 (permalink)
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Last edited by sgtcasey : 12-24-2007 at 09:33 PM.
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Old 11-06-2007, 11:42 AM   #20 (permalink)
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Guy's,

Just to make you all aware that there are actually different versions of Bluetooth (the actual stack builds differ) available and the version of Bluetooth on your device will make or break compatibility with thing like carkits and laptops.

It could be that your carkit is using an older version of the bluetooth stack and as a result the Pearl isn't compatible with it for that reason, alternatively it could be just as easily the other way round.

Cheers

BBLad
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