Originally Posted by amsolo
Well, I got off with VZ tech this morning - total of 3 hours. The guy wouldn't pass me up the next level till after 2 hours. It was an LED problem (he didn't even know what an LED was). BB tech couldn't figure it out either.
But anyway, after he passed me to BB tech he (VZ tech) was still on line listening in. When he got bored, he finally said he was cutting off line. He then (without realizing) proceeded to start talking to VZ tech next to him (he was talking to her during the 2 hour ordeal also).
HE SAID "that guy's an a-hole". I said "Hey Verizon man, your still on line". He never replied.
How's that for customer service?
Probably the cousin of the chuckling man's laughing wife. Seems like Verizon has an attitude problem.
I have a potential law suite for them:
VZnavigator website says it is possible to send a "place message" to other Verizon customers and if they have VZnav they can get voice directions as well from their GPS position!
One problem there is no option I can find in "message" as suggested or in VZnav as suggested by the sales rep who sold me the 8130. Indeed he sounded quite annoyed I had the temerity to want a fully functioning VZnav for 9.99! Why I should be pleased if the GPS lights up.
Fact is not one rep on the phone or at the store told me that the VZnav would not offer all features for a BB.
Helio offers across the board GPS for all apps, photos and even through walls.
Shame their support sucks.
However my advice to anyone who is treated badly by VZ is to take their names and go and call Verizon HQ Executive Customer Care. If you're a shareholder it's much easier. See if they laugh at you after that. Then tell them you're leaving.
I'm meeting with my arrogant sales rep this afternoon.
By the way I'm more than happy to be proved wrong about the "place message". Means I have a function that I thought was missing. Saying sorry costs nothing and it's something VZ reps and laughing data support should learn fast. 2 years from now and a new spectrum opens up and VZ cannot control it. VZ went to court to stop the auction, claiming we need quality control. So far VZnav can't take a signal with a newspaper over your head, or place you within 500 feet in NYC, though follow me works well. Now you can't send location info to workers or friends. If i'm wrong I'll be very happy.
I've initiated the first part of my complaint. VZ insists on contracts, it works both ways and suggesting I drop VZnav is not an option. They offer service, it should be provided or give me a discount.