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Old 11-29-2007, 06:03 PM   #1 (permalink)
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Default 8130 on Verizon - sync with outlook (No exchange server)

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So I called Verizon data tech support 3 times. Each time I got a different answer - 1st no, then you have to call Blackberry, then yes. Got to believe the answer is here.

No exchange server, just using pop mail on a hosted mail server. Right now with my pocket pc and using Verizon's wireless sync client, I can wirelessly sync email, contacts, appointments, tasks, notes. I'm told that with the blackberry I can't use Verizon's wireless sync client and must use either BIS or a desktop redirector. Acutally, the last verizon tech person said both. I think everyone was consistant in that I can not wireless sync anything but email. Everything else must be via a cable.....and that's ok. But what I couldn't get a consistant answer on was that if I sent an email from my phone, would it wind up in my outlook sent folder on my desktop. Anyone have actual experience and setup recommendations for this.

thanks,

Larry
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Old 11-29-2007, 06:06 PM   #2 (permalink)
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The only way to have wireless sync of your contacts, notes, calendar and tasks is by using a BES - the BlackBerry Enterprise Server. Neither BIS nor Redirector will forward anything but e-mail.

There are several hosted BES providers out there that can offer you the ability to wireless sync your PIM data.
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Old 11-29-2007, 06:14 PM   #3 (permalink)
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syncing of pim data wirelessly as I noted is not crritical and I don't necessarily need the added expense if I can be sure the email issue I raised can be handled without it.
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Old 11-29-2007, 06:20 PM   #4 (permalink)
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Quote:
Originally Posted by larryg-aia View Post
So I called Verizon data tech support 3 times. Each time I got a different answer - 1st no, then you have to call Blackberry, then yes. Got to believe the answer is here.

No exchange server, just using pop mail on a hosted mail server. Right now with my pocket pc and using Verizon's wireless sync client, I can wirelessly sync email, contacts, appointments, tasks, notes. I'm told that with the blackberry I can't use Verizon's wireless sync client and must use either BIS or a desktop redirector. Acutally, the last verizon tech person said both. I think everyone was consistant in that I can not wireless sync anything but email. Everything else must be via a cable.....and that's ok. But what I couldn't get a consistant answer on was that if I sent an email from my phone, would it wind up in my outlook sent folder on my desktop. Anyone have actual experience and setup recommendations for this.

thanks,

Larry
No if you send the mail from the handheld it wont show up in the outlook folder unless you forward it to yourself as i do then set filters to not forward it back to the handheld
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Old 11-29-2007, 06:33 PM   #5 (permalink)
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No if you send the mail from the handheld it wont show up in the outlook folder unless you forward it to yourself as i do then set filters to not forward it back to the handheld

amazing...the last person I spoke to at Verizon data tech was the one who said yes. And when I asked her was she sure, she went to her supervisor who confirmed that it would be.....just amazing how clueless they can be.
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Old 11-29-2007, 06:35 PM   #6 (permalink)
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yeah when calling verizon always ask for the data department
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Old 11-30-2007, 12:07 AM   #7 (permalink)
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per above, I did and always do ask for the data department. and I also tell them, first apologizing that I don't mean to disrepect them, but I don't need someone reading from a computer screen, I need to talk to someone who actually uses a blackberry. Each one of them were "experts".
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Old 11-30-2007, 03:30 PM   #8 (permalink)
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just an update. called data support twice. First spoke with a girl who was 1000% positive it wouldn't work - that is leave a copy of a sent email from the phone in my outlook sent file. Called again (beleive me I do have a job and not too much time for this but figured its easier then buying the phone and testing it....though maybe not). Anyway, this guy gets RIM on the phone - I told him I'd like to stay on in a conference, but he said he couln't. RIM told him absolutlely yes. He even posted that as notes in my file and gave me a case number. So PLEASE....is anyone actually using the pearl, outlook without an exchange server and can 1000% verify this. I'll even give you my case number so if it doesn't work, you can call data support and find out why they said it would.

Larry
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