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Old 11-30-2007, 08:33 AM   #1 (permalink)
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Default Battery won't charge

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Hi,

I bought a Blackberry Pearl 8100 off eBay last week and it's just arrived in the post. Naturally I thought it would eb best to charge it up before I start to have a play around. When I plug the wall charger into the device the lightning bolt symbol appears for 2-3 seconds and then disappears. I have left the device 'charging' for the past 3 hours and for some reason seems to be stuck on 25%.

I thought about buying a new battery and/or USB data cable to ascertain what the issue is but thought I would post on this forum first in case anyone has any ideas.

Many thanks,

Matt
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Old 11-30-2007, 08:56 AM   #2 (permalink)
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How old is the phone and battery.

I could be a bad battery from the start.
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Old 11-30-2007, 09:01 AM   #3 (permalink)
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Apparently the phone and battery is only 6 months old. I was going to just buy a new battery off eBay but the fact that the lightning bolt symbol appears for 2-3 seconds and then suddenly disappears is leading me tothink that it might be a software issue.
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Old 11-30-2007, 09:02 AM   #4 (permalink)
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Welcome to the forums!

Try popping the battery out for 30 seconds (with the device on) and then try to charge it again. It's worth a shot.

I agree it could be a bad battery. Also, try charging through the USB cable on your PC. Just to eliminate a bad charger.
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Old 11-30-2007, 09:11 AM   #5 (permalink)
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Let us know if it works. Did you go to OPtions-Status to see what the % battery life really is
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Old 11-30-2007, 09:17 AM   #6 (permalink)
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For some reason the % battery life seems to stay at 20% despite leaving the device 'charging' for a prolonged period of time.

Will see if popping the battery out for 30 secs while switched on works.

from what I've described so far does it sound like its:

a) an issue with the battery so that I can just buy a new one
b) an issue with the charger therefore I just need to buy a USB data cable
c) a software issue where I will have to download an update
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Old 11-30-2007, 09:41 AM   #7 (permalink)
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Check to see what version your OS is on and see if there are updates. I'm not sure what updates there have been to the Pearl and if any dealt with battery issues. But if you have an old version and it works it'd save you the trouble of buying a new battery.
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