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Old 12-03-2007, 07:05 PM   #1 (permalink)
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Default nooo! my pearl doesnt work help please

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hi guys wats up im trying to find out why my pearl wont work and im talking about the actual pearl in the middle of the phone it moves to the right, left and down but it doesn't go up no im stuck and i cant view my messages cause i can't go up is there a way to open it and maybe clean it or something?
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Old 12-03-2007, 07:10 PM   #2 (permalink)
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Quote:
Originally Posted by xthug88x View Post
hi guys wats up im trying to find out why my pearl wont work and im talking about the actual pearl in the middle of the phone it moves to the right, left and down but it doesn't go up no im stuck and i cant view my messages cause i can't go up is there a way to open it and maybe clean it or something?
For now you can use RIM's official solution (it's quick and easy)

Lock your phone and depress the trackball and WHILE holding it down role the ball with a little force in several different directions, (I usually go the opposite direction that it's not working) you may do to this a couple of times. I am sure it will start working again. This method dislodges the debris that is blocking it.

For cleaning just search for cleaning trackball you will find lot's of info!

Good luck!

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Old 12-03-2007, 08:19 PM   #3 (permalink)
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A can of compressed air can also help...the type used to blow dust out of computers/keyboards, etc. Turn off the Pearl and remove the battery first, just to be safe.
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Old 12-04-2007, 01:21 AM   #4 (permalink)
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take the battery if for 1 min and then get a dust blower...

or

just press on the ball and then roll the direction is messed up
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