I know this is an old thread but I hope this helps others who come across this looking for the FIX to their VOLUME issues!
Okay so here goes ... Now this is what worked for my phone so hopefully it works for YOU ... if not I apologize in advance but I would guess it would work the same for all the Pearl models. GOOD LUCK! 1.
Go into the "Profiles (xxxx)" tab.
On my phone it is the speaker icon and it also states "Profiles (Loud)" to be exact.
Scroll down past all of the following:
-Loud (If this does not state "active" then please make it your active ringer by selecting it now)
Until you see ... Advanced...
and enter this menu! 3.
Select the first listed item which should be Loud (Active)
Once in here you should see numerous selections such as: Browser, Calendar, Facebook and so on. 5.
Select the one that looks like this: Phone [xxxxxxxxxx]
*the x's being your phone number*
There may be one above it that looks similar but is not your actual phone number. Leave that one for now. 6.
Once you enter this menu you should then see:
Out of Holster: Tone
Ring Tone: xxxxxxxxxxxxx (your phones current ringtone)
and so on ...
You should see Volume
as your next selection and it should be set to High
If it is not set to HIGH, this is your issue!
My phone was set to MEDIUM by default and that resulted in the low ringtone! So simply change this to HIGH
and when you go back to the previous menu it should state "Changes made!" Be sure to Save these!
What I did to be sure it worked the same for all the ringer settings was I went back to the list (Browser, Calendar, Facebook, Level 1 Messages etc.) and I made sure the VOLUME was set to HIGH for all of them! THAT WAS IT!
It worked for mine and I hope it works for everyone else as I know what a pain this has been spending hours trying to find a solution online with no success .. I hope I finally found the fix for everyone.
Best of luck!!