Hi Guys,

I installed the latest BB software and desktop software, but now when I sync there is NO media manager. It doesn't appear and I have no idea why and how to get it to appear! What's going on? Is this ROXIO software jacked?

Help!

Larz

I can't speak to your specific problem, but the roxio product never worked for me. I just do the drag and drop as hard drive. works fine. spent hours trying to get the MM to work...no love

if it is t mobile they will tell you how to do it if you call them they will send it in an email or just take it out and reinstall it good luck

I had the same problem.
All suggested solutions did not work. media manager did not show up.
I used 4 different installers. The option was visible in the installation process but not available in de desktop manager after installation.

I'm using VISTA.

After logging in as a local administrator it finally works !
Not very easy in a company with a secure environment.
I'll open a case for this

Just wanted to share this solution with everyone

This has been an issue with DM 4.3. Try uninstalling Desktop Manager 4.3, and install Desktop manager 4.2 SP2

I already tried that : 4.2SP2 did not help.
I also tried other versions (international and english version).
Only logging in as a local administrator or do a 'run as' as a local administrator solved it

Kind Regards

Erik

Did you just call me "dear?"

It's well known that on Vista you have to do a "run as administrator." However, some users, even with XP, have had issues with Roxio not installing with fresh install of Desktop Manager 4.3. Installing 4.2 and then installing 4.3 on top of it seemed to help.