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Old 01-22-2008, 01:04 PM   #1 (permalink)
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Default Blackberry Pearl Problem, Opening Menu's and apps on it's own...

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Hello everyone, I have an 8100 pearl and have seen posts about this issue by others who are having the same problem but I don't think i noticed a sure fix for it. what seems to be hapening is that the phone seems to be opening up the menu and selecting an action on it's own. I noticed it was doing his in the middle of the night when the phone kept flashing on and when I looked at it it was doing it. I've tried taking out the trackball to clean around and in it (haven't used a q-tip w/alcohol yet). Was wondering if anyone else had any ideas. I had just upgraded it to the latest tmobile software, 4.2.1.107. It is out of warranty so if you have any ideas it would be greatly appreciated. Thanks.

-Marc
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Old 01-22-2008, 01:18 PM   #2 (permalink)
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The only thing I could think of is a Trackball issue or an internal problem. Have you tried lightly touching the trackball to see if it does anything?
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Old 01-22-2008, 01:28 PM   #3 (permalink)
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yeah, sometimes when I'm scrolling using the trackball it'll automatically start opening up menus, and selecting options w/out me clicking on the track wheel. You think the metal pin underneath the trackball is making a connection or something maybe? I didn't try bending it up higher...
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Old 01-22-2008, 01:33 PM   #4 (permalink)
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Was the device exposed to moisture?
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Old 01-22-2008, 01:36 PM   #5 (permalink)
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no exposure to moisture. the watermark sticker in the battery area appears to still be white. I haven't opened up the device to see if there is another sticker in there.
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Old 01-22-2008, 01:44 PM   #6 (permalink)
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Ok, then I am wondering if the contact below the trackball assembly (on the circuit board) has lost it's "Spring effect". (There is not a spring but the contact shaped like a copper colored spoon) This contact floats above the circuit board and when you depress the trackball it forces it down to perform an "enter". You might want to remove the trackball assembly and see if it is almost flat against the circuit board. If so remove the battery and you can try gently bending it back up. this should also result in your trackball feeling "springier"...

Good luck and only do this at your own risk. Make sure the battery is out!

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Old 01-22-2008, 01:57 PM   #7 (permalink)
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I also think it is a trackball issue with all you have said. Give ThatsMister2u's advice a try. Be very gentle.
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Old 01-22-2008, 02:36 PM   #8 (permalink)
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thanks guys... I'll give it a shot tonight.
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Old 01-24-2008, 07:09 AM   #9 (permalink)
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Default same problem

Sorry to bear bad news, but i had the same problem a few months back and had to call AT&T for a factory refurb. of my 8800. That was their solution anyway. No fixes from their end. I'm getting to the end of my warranty soon. I hope it doesn't happen again. Good luck.
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Old 01-24-2008, 12:40 PM   #10 (permalink)
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Tmo has a solution that worked for me I had it happen 2 times now, the first time it just went away and the second time I called Tmo ready to send the phone in and they did a "reset on their side" that cleared it up immediately. Call Blackberry support and ask them to do it and see if that helps, the guy I talked to was very helpful.
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Old 01-24-2008, 12:50 PM   #11 (permalink)
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Quote:
Originally Posted by gixxer750kid View Post
a "reset on their side"
Gotta love those create Customer Service Reps!!!
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Old 01-24-2008, 03:11 PM   #12 (permalink)
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Quote:
Originally Posted by Thatzmister2u View Post
Gotta love those create Customer Service Reps!!!
I called once to complain about reception in an area I was in. The rep took cross street details from me, put me on hold, came back a few minutes later and said " Give it a few hours we will increase the signal strength in that area" I hung up at that point.
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Old 01-24-2008, 03:12 PM   #13 (permalink)
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Quote:
Originally Posted by troydbrown View Post
I called once to complain about reception in an area I was in. The rep took cross street details from me, put me on hold, came back a few minutes later and said " Give it a few hours we will increase the signal strength in that area" I hung up at that point.
That is GREAT!!!
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Old 01-26-2008, 08:26 AM   #14 (permalink)
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I just took my pearl apart this morning, bent the pin underneath the trackball up a little higher, and cleaned around the insides...hopefully this helps the trackball is springier which is nice. I'll keep you all posted...

-Marc
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Old 01-28-2008, 12:18 AM   #15 (permalink)
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bump for results cuz i have the same issue, its as if its possessed.. ive sent blank emails and text messages at 3 am due to this problem. its uber anoying.
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Old 01-28-2008, 12:35 AM   #16 (permalink)
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Quote:
Originally Posted by goodoldayz View Post
bump for results cuz i have the same issue, its as if its possessed.. ive sent blank emails and text messages at 3 am due to this problem. its uber anoying.

There is one above you. Are you still under warranty? If so return the device. If not and you haven't gotten it wet you might give it a shot. At lease pull the trackball assembly and blow some canned air in there.

Good luck!

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Old 01-28-2008, 06:26 AM   #17 (permalink)
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i saw the one above me i just wanted a more in depth review of how its been acting since he did that..... mines no longer under wanrranty and its never been wet, and ive cleaned it out with the canned air as well.... ATT already replaced it once before the warranty went out.
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Old 01-28-2008, 09:05 AM   #18 (permalink)
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1 day has passed and it's still working fine. I would like to give it until the end of the week to confirm that this did in fact fix the problem. I will keep you all posted towards the end of the week.

-Marc
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Old 01-31-2008, 07:11 AM   #19 (permalink)
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Its been 4 days and I haven't had the problem again(knock on wood.) Looks like it worked so farrrr. Figured I'd just keep you all updated on how everything worked out.

-marc
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Old 02-03-2008, 11:30 PM   #20 (permalink)
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i did it as well and i got substantial improvements it wasnt perfect but its definitely better than before....

i do feel the need to warn anyone trying to open it up and clean as much as possible DO THIS AT YOUR OWN RISK be very carefull the small magnet parts started falling out and it was very hard and time consuming to put it back together.
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