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Old 01-23-2008, 10:04 AM   #1 (permalink)
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Default Missed call notification

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My Pearl 8100 displays an icon showing a missed call. Problem is that I've no missed calls as I've deleted all logs in an attempt to clear the icon. The following folders are empty: Browser; Missed calls; Phone Call Logs; SMS inbox; SMS Outbox; SMS Sim Card index; WAP. I've even carried out a Soft Reset - to no avail. The handheld still displayes an icon indicating a missed call! Anyone know what's happening, and how I can clear the icon. Many thanks.

bennett49
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Old 01-23-2008, 10:15 AM   #2 (permalink)
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Welcome to the BB Forums... it took you quite a while for this first post?

Tips here...
How do I reset my message counter to clear, or zero? - BlackBerryFAQ.com
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Old 01-23-2008, 11:37 AM   #3 (permalink)
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Default Still problem with rogue call

Yes, it took me some tome to post my first message - for the simple reason I've never had a problem with my BB.

If you have an errant voicemail waiting icon on your homescreen:

Call your voicemail and clear the message.
Call your BB from another line and leave a message. From you BB, call your voicemail and clear and delete your messages.
If the aboave fails, pull your battery to reset and reboot your BlackBerry.


I've done the above and the message still persists!

If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:

Hard Reset the BlackBerry by pulling battery while powered and reboot;


I've done this to no avail!

View Messages > Saved Messages;
View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc);


All folders are empty.

Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN;

Haven't quite figured out how to do this one.

Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)

I switched theme, and the rogue message appears in the new theme and in the old theme when I revert to the original.

Wipe and reload your OS.
I'm not too sure how to do this. Where do I get the updated OS. My desktop is 4.2.2.12 which appeared after I ran the Eesktop install program for 4.2.0.61. The OS on the device is 4.2.0.61

Many thanks.

bennett49
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Old 01-23-2008, 11:49 AM   #4 (permalink)
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Quote:
Originally Posted by bennett49 View Post
I've even carried out a Soft Reset - to no avail.
But have you removed the battery WHILE POWERED ON, replaced and rebooted?


Quote:
Originally Posted by bennett49 View Post
Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN;

Haven't quite figured out how to do this one.
There is a bar across the start of each day's messages. Scroll over it > Menu > Mark Prior Open.

Quote:
Originally Posted by bennett49 View Post
Wipe and reload your OS.
I'm not too sure how to do this. Where do I get the updated OS. My desktop is 4.2.2.12 which appeared after I ran the Eesktop install program for 4.2.0.61. The OS on the device is 4.2.0.61
This is the latest OS for your device, complete instructions, follow them exactly as written.
http://www.blackberryforums.com/gene...ilanguage.html

Good luck.
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Old 01-23-2008, 06:20 PM   #5 (permalink)
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Default Problem solved

Many thanks. Problem is solved. I installed the latest OS as per your instructions, and the offending icon diasppeared. The OS is now v4.2.1.109 and the desktop is v4.2.2.12. So all is well.

Again, thank you. I appreciate the speed with which this question was answered.

Regards,

bennett49
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