BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   General 8100 Series Discussion - Pearl (http://www.blackberryforums.com/general-8100-series-discussion-pearl/)
-   -   email help (http://www.blackberryforums.com/general-8100-series-discussion-pearl/114872-email-help.html)

duncman 01-27-2008 05:19 PM

email help
 
when i was setting up my pearl i clicked that i had the enterprise activation thing, but i dont, i want to just set up my yahoo email, i tried going back and selection the other option but its not there any more, does some one know how i can go back so i can get my yahoo email working,

thanks

aiharkness 01-27-2008 05:20 PM

This was when you installed desktop manager (DM), I assume? If so, uninstall DM, reinstall, and select the Blackberry Internet Service (BIS) option.

duncman 01-27-2008 05:21 PM

i believe it was when i did the set up wizard on the phone itself

aiharkness 01-27-2008 05:22 PM

I'm not sure. I'm going to have to think about it. Maybe someone else will jump in with the answer.

duncman 01-27-2008 05:24 PM

well is there i way i can just reset every thing on the phone, i have not done much so it wont really hurt any thing

aiharkness 01-27-2008 05:25 PM

You have the setup wizard icon on your home screen, right? When you click on that, then select email setup, are you saying you have no options there?

duncman 01-27-2008 05:27 PM

i have 2 options,

-i want to use a work email account with a BB enterprise server

-i want to skip email setup

aiharkness 01-27-2008 05:30 PM

For now, you can set up your Yahoo email at your my t-mobile page. If you don't have a my t-mobile account, it is easy enough to create. But, do you have a blackberry data plan? A blackberry specific data plan. Not just a generic carrier data plan for a phone. This may be why you don't have that option.

duncman 01-27-2008 05:31 PM

yes i have the dataplan,

aiharkness 01-27-2008 05:35 PM

Try setting up the yahoo email in BIS at the t-mobile site and let's see what happens. I don't know what the fallout is of having selected the BES in the setup wizard. Until someone else knows exactly what to do, feel your way through and see what works.

aiharkness 01-27-2008 05:38 PM

Note that a user can have BES and BIS on the same blackberry, so I'm not convinced you need to do anything drastic yet, even though you will not be using the blackberry on a BES. As I said, let's see what works.

duncman 01-27-2008 05:42 PM

Quote:

Originally Posted by aiharkness (Post 813375)
Note that a user can have BES and BIS on the same blackberry, so I'm not convinced you need to do anything drastic yet, even though you will not be using the blackberry on a BES. As I said, let's see what works.

i set it up with the internet, sent a message to myself so lets see if it sends....

aiharkness 01-27-2008 05:44 PM

Quote:

Originally Posted by duncman (Post 813380)
i set it up with the internet, sent a message to myself so lets see if it sends....

When you set it up at t-mobile, did you get the confirmation when you saved? And did you get the confirmation message delivered to the blackberry?

aiharkness 01-27-2008 05:52 PM

So, what happened? Yahoo email should come to the blackberry almost instantly.

duncman 01-27-2008 09:52 PM

Quote:

Originally Posted by aiharkness (Post 813389)
So, what happened? Yahoo email should come to the blackberry almost instantly.

no i never got any email....

aiharkness 01-28-2008 09:06 AM

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

If you didn't get the confirmation window pop up at the t-mobile web page, nor the confirmation message to the blackberry, then it appears something didn't work. To be sure, you can look at options > advanced > service book and see if you have the two @yahoo.com service books. Also look at the t-mobile BIS page again and see if it shows your yahoo account or not.

duncman 01-28-2008 10:05 PM

Quote:

Originally Posted by aiharkness (Post 813907)
Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

If you didn't get the confirmation window pop up at the t-mobile web page, nor the confirmation message to the blackberry, then it appears something didn't work. To be sure, you can look at options > advanced > service book and see if you have the two @yahoo.com service books. Also look at the t-mobile BIS page again and see if it shows your yahoo account or not.

i do not have any thing about yahoo in the service book

aiharkness 01-29-2008 07:07 AM

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Let's back up. You said you have a data plan, but is it a blackberry data plan? I assume it is because you say you used the tmobile BIS site. However, if you do not have a blackberry data plan, then that is the problem, and you will not have internet email on the blackberry without it.

So, if you have the blackberry data plan, take a look at service books again. Do you have any service books listed at all, or is it empty? Try the following:

Go options > advanced > host routing table > register now. Wait a bit and see if the service books get pushed to the blackberry.

If registering isn't the cure, either go back to the tmobile BIS site and first see if the yahoo account is there or not, create it again if necessary, being sure to save, and send service books just in case, for good measure; or, and maybe better, call tmobile, explain what's happened, and see what the CSR can tell you.

Wish I could do more. If you have a data plan, I don't know why you lost that option in setup wizard, nor why you wouldn't be able to do the email setup at the tmobile site.

Good luck. Post back what you figure out.

duncman 01-29-2008 09:08 PM

i called tmobile and i did not have the BB plan, so i got them to switch it and now i am waiting till tomorrow to update all of the internet info

aiharkness 01-30-2008 06:49 AM

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Quote:

Originally Posted by duncman
i called tmobile and i did not have the BB plan, so i got them to switch it and now i am waiting till tomorrow to update all of the internet info

Thanks for the update. Spread the word to friends a colleagues who may be getting a blackberry. A data plan is not necessarily a blackberry data plan. Blackberrys are different.


All times are GMT -5. The time now is 11:43 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.