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Old 01-30-2008, 12:29 PM   #1 (permalink)
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Default Problem with Email Signature: BES and Internet Email

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Hello,

I have several users who are attempting to set a required signature in their Pearls.

The problem is that, the signature is set, use auto-signature is set to yes, but the signature isn't attached to outgoing Emails.

This is on a BES environment for which I am an admin. There is no policy set.

I believe that most of the users that are experiencing the problem have an additional internet email configured. However, the auto-signature feature is unavailable for the internet mailboxes, but available and configured for the "Desktop" mailbox.


The issue makes no sense to me, and they do not have TSupport.


Any help is appreciated!


Thanks,

Matt
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Old 01-30-2008, 12:50 PM   #2 (permalink)
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First of all, please change your carrier in your profile. What you have listed is not acceptable.

As for the signature, the user won't see it when they send the email. That is, when they open the sent message on their BB, they don't see it - until they receive a reply to their message.

If they send themselves and email from their BB, do they see the signature on the received message?
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Old 01-30-2008, 01:02 PM   #3 (permalink)
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Problem solved. Changed signatures on the BES per-user.
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