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Old 01-30-2008, 10:02 PM   #1 (permalink)
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Default clear the email account from phone

Please Login to Remove!

I bought a used Pearl and I tried to setup my email on it and it asked me to login or create a username. I tried to create one and it said that one already exists for this PIN. I have already wiped the phone using JL_Cmder and set back to factory. what else is there to do?

Thanks for your help!
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Old 01-30-2008, 10:05 PM   #2 (permalink)
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You need to have the previous owner cancel the account that is currently on it. Is it an ATT pearl?
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Old 01-30-2008, 10:13 PM   #3 (permalink)
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You need to have the previous owner cancel the account that is currently on it. Is it an ATT pearl?
yes it is an att pearl. it just so happens that he is right next to me How do we go about doing this deed??
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Old 01-30-2008, 10:14 PM   #4 (permalink)
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log into the BIS account www.cingular.com/blackberrystart or just call customer care and they can release it.
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Old 01-30-2008, 10:27 PM   #5 (permalink)
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log into the BIS account www.cingular.com/blackberrystart or just call customer care and they can release it.
Great! however when i log into the BIS site, it tells me that my account has been suspended. So do I have to call customer care now? lol dang.
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Old 01-30-2008, 10:29 PM   #6 (permalink)
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You're going to need to call AT&T Customer Service. Hope you paid the bill!
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Old 01-30-2008, 10:32 PM   #7 (permalink)
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You're going to need to call AT&T Customer Service. Hope you paid the bill!
i pay my bill... not his. will they be able to assist me, or will he need to be here too?

wait. he had the blackberry package removed before he sold it to me... amy that be why it is suspended?
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Old 01-30-2008, 10:35 PM   #8 (permalink)
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If he didn't pay his bill they may not help him/you. You may be out of luck. You can call AT&T and see if they can release it for you. However, if it's tied to an unpaid bill they may not do it.
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Old 01-30-2008, 10:38 PM   #9 (permalink)
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If he didn't pay his bill they may not help him/you. You may be out of luck. You can call AT&T and see if they can release it for you. However, if it's tied to an unpaid bill they may not do it.
oh! ok, then we are all good. his account is in good standing
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