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Old 01-31-2008, 01:50 PM   #1 (permalink)
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Default m.vtap not able to play videos

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I am a rookie at this BB it tells me after I download a video that it is of unsupported format. I have not got one to work yet. Do i need to do something on my 8130 to get it to work. I was told this site works for Blackberrys?

Help please
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Old 02-04-2008, 01:57 PM   #2 (permalink)
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Quote:
Originally Posted by slines View Post
I am a rookie at this BB it tells me after I download a video that it is of unsupported format. I have not got one to work yet. Do i need to do something on my 8130 to get it to work. I was told this site works for Blackberrys?

Help please
Hello. I work for Veveo Inc. who provide the vTap service. I am sorry you are having a problem. I have tried on multiple 8130 running on the VZW network and I have been able to download, and stream videos to the phone without a problem. I have a couple of questions for you.

1 - can you tell me if you are running the 4.3 version of the BlackBerry OS? This can be determined by going From the Home screen of your device select "Options" and then select "About".

2 - are you trying to download the clips, or to stream them?(do you select from the dowload, or play option in the vTap site).

3 - Could you tell me the exact error message which you get?

4 - Are you using the VZW network?

Thanks.. Hopefully we can get to the bottom of your issue.
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Old 02-04-2008, 02:05 PM   #3 (permalink)
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I can tell you that:

The 8130 from VZW ships with 4.3.0.60.

Your site works for me for both stream and download.

The VZW Pearls don't have WiFi, so only option is the VZW network.
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