Originally Posted by Blair40
Thanks if someone could tell me how to change to another OS that will fix this I would appreciate it.
I am a new owner of a blackberry and not sure about how to do this. Also does this change the other update that Verizon has in the phone? If so how do I get around this? PM or replay please and thanks again this has been driving me nuts since verizon kept saying it was not aware of any issues like this.
I'm a new BB Pearl user and new to the forum as well, and my Pearl does the exact same thing. After spending an hour on the phone with BB support this evening I can assure you that Verizon IS aware of the problem. I was told by the gentleman that I spoke with in BB's bluetooth connectivity support area that they receive a large number of calls about this problem and have told VZ about this bug, he even sounded a bit frustrated that VZ hasn't fix it yet. He also told me that an upgrade will be coming that will fix it but as hard as I pressed him for a date he wasn't able to tell me, all he was able to do was to suggest I keep checking VZ'z BB update site... htt_p://vzw.smithmicro.com/blackberry/download.aspx?ct=personal.
I plan on calling VZ tech support during business hours tomorrow and trying to work my way up to a higher level person in the dept who might possibly be able to give me an answer. IMHO it's totally unacceptable that VZ continues to promote the Pearl while it has this problem and that their tech support people, at the level that the users typically get to talk to, aren't advised of the problem (none of the techs in the store or the phone were aware if it), or if they are aware of it they aren't allowed to admit it or tell when it will be fixed.
This isn't the first thread I've read about this. I don't think I should have to jump through hoops to use another providers' software (no matter how easy it may be) to fix a problem VZ should be addressing! Perhaps if everyone who's having this problem would call VZ and raise a stink we could get a fix or at least some answers.