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Old 02-04-2008, 11:30 AM   #1 (permalink)
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My Pearl 8100 does not ring anymore. The vibrate function still works, and the keys make noise when you touch them, but the speaker makes no noise when it is supposed to be ringing. I have tried turning it on and off and have removed the battery for a restart. Any ideas?
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Old 02-04-2008, 11:34 AM   #2 (permalink)
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Double check the profile you are in? Nothing muted in your Profiles?
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Old 02-04-2008, 11:39 AM   #3 (permalink)
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Nope, not in standby mode.
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Old 02-04-2008, 12:13 PM   #4 (permalink)
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well, I didn't ask about standby mode.

Just read through this and make sure nothing is in mute.
How do I edit my notification tones (profiles)? - BlackBerryFAQ.com

Good luck.
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Old 02-08-2008, 12:25 AM   #5 (permalink)
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the sound from the keys comes through the earpiece, not the speakerphone. If your problem is not software related (in regards to JSanders' questions above), then it might be the speakerphone itself or the prongs contacting them. Have you dropped your phone or got it wet or anything out of the ordinary that you think might have caused the loss of sound? It's odd for the speaker to stop working completely, except for a contact issue w/ a prong. If you think this might be the case, you can open up the unit and pull the motherboard off. The prongs are on the back and are curved ever so slightly. If they are too close, when the unit is put back together, they push together and short each other out (causing loss of sound). If one or both are not touching their corresponding contact, then (of course) you lose sound.

Let me know if this helps.
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Old 02-13-2008, 07:40 AM   #6 (permalink)
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I'm dealing with the same thing. I just got mine 2 days ago new from sprint. all it does is vibrate. I have it set on "loud" and I've gone into Advanced profiles and verified that everything under "loud" is set to tone+vibrate. Is there an option somewhere to mute that I'm missing?
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