Originally Posted by sgtcasey
Also, in your solution you suggested he call into T-Mobile and have them resend service books as well. If you resend them yourself there is no need to have T-Mobile resend them.
haha do you even read my post? i didnt say you had to resend them yourself AND call tmobile. I said you have 2 options, meaning its one or the other. maybe he wasnt able to log into his BIS account, so therefore he could as a 2nd option call tmobile and they could do the same thing.