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Old 02-10-2008, 01:12 PM   #1 (permalink)
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Default Brand New BB Pearl - losing call logs & messages!

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I'm with Verizon and have had my new BB Pearl for less than one week. It is only saving 24 hours worth of text messages and calls in the call log. Verizon says my memory is low and that this is a "system issue." But I have tons of memory! My "file free" is 18879168 bytes. My "file total" is 50462720 bytes. Shouldn't that be plenty of memory to hold onto text messages and calls? I have a media card with only 9 pictures on it. I have deleted the applications for Russian Characters, Semitic Characters, BB MEssenger which I won't be using, and the Sample Video. I changed the calendar to only save appointments for 15 days.

Could there be a setting I'm not aware of for how long text messages and calls are saved? (i.e. currently set to "save for only 24 hours")??

Last edited by a leaf on the wind : 02-10-2008 at 01:14 PM.
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Old 02-10-2008, 01:22 PM   #2 (permalink)
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Have you installed any applications or themes? Try removing them and reboot the device.

Quote:
Originally Posted by a leaf on the wind View Post
Could there be a setting I'm not aware of for how long text messages and calls are saved? (i.e. currently set to "save for only 24 hours")??
nope, no such setting.
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Old 02-10-2008, 01:27 PM   #3 (permalink)
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Hi Doug. Nope, no new themes, no new applications. I took the battery out for a few minutes and put it back in....
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Old 02-11-2008, 02:50 PM   #4 (permalink)
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Yeah mine is doing this too...makes no sense as I have over 10mb of free memory. All the other memory fixes have been done too, but I lose call logs [only] from after like 3-4 days.
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Old 02-11-2008, 02:53 PM   #5 (permalink)
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Quote:
Originally Posted by a leaf on the wind View Post
Hi Doug. Nope, no new themes, no new applications. I took the battery out for a few minutes and put it back in....

The 18mb is after the battery pull, I am sure it was much lower before. You should also properly close applications using the Menu>End or Escape key. Not the Red End key which will leave it running in the background.

Good Luck!

You should review this thread

Managing your BB Memory - Lost Call Logs and SMS

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Old 02-11-2008, 02:54 PM   #6 (permalink)
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Quote:
Originally Posted by dboogie2288 View Post
Yeah mine is doing this too...makes no sense as I have over 10mb of free memory. All the other memory fixes have been done too, but I lose call logs [only] from after like 3-4 days.
10mb is way too low. You need to review the link about and free some space!

Good Luck!

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Old 02-11-2008, 02:55 PM   #7 (permalink)
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I had the same issue. Pull any of your own photos off the BB memory. That is what i did and it seems to be fixed, 4 days and counting and no deleting on its own.
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Old 02-11-2008, 02:57 PM   #8 (permalink)
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My girlfriend was having the same problem on a regular basis and I had it happen once a long time ago. When comparing our file free I had much less free space than her. What was different however was our reserved media space in the media settings. Her's was set to 15mb while mine was set to 12mb. We have since changed her setting to 12mb and she hasn't mentioned losing any messages or call logs since.

- Joe
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Old 02-11-2008, 03:01 PM   #9 (permalink)
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I recommend a memory card for all pictures and other misc media.
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Old 02-11-2008, 03:20 PM   #10 (permalink)
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i noticed the problem too. try this:
-go to messages
-press the trackball at the top of the message
-go to view folder
-view call logs.
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Old 03-25-2008, 02:42 PM   #11 (permalink)
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I am having this exact same issue. If you have a solution, please email [email address]
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Old 03-25-2008, 02:47 PM   #12 (permalink)
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Scroll up to post #5 of this thread... all answered for you.

Good luck and welcome to the BBF.
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