Originally Posted by ExtMtnBkr
I'm having a similar problem - I can't move the cursor left. Can move up, down and right no problem, can click. But I can't move it left at all. Really makes the device quite useless in certain respects. Anyone experience similar problems?
I'm assuming you have an 8100 (and not the 8700c that shows in your profile?)
If so, here's the fix:
Press and hold the mute key on the top of the device. This will put it in standby and lock the keys. Then push down on the trackball as if you were clicking an icon and at the same time roll the ball in the direction it doesn't work. Try this a few times and then go in all directions.
This should free up whatever is stuck between the trackball and the roller. Once it's freed up simply tap the mute key again to unlock and all should be well. This is the fix that RIM suggests.