Kelly is promoting his site, which is fine, isn't the first person to do so here. Won't hurt anyone, might help.
He's also raising visibility on a common question, which also won't hurt. Would have made sense to point to the FAQ content on this as well, but hey, he's promoting his site.
It is amazing how frequently this comes up, made up in equal parts of:
- Completely useless error message provided by RIM. I mean, come on, you can find better error messages in free shareware from 17 year-olds than this.
- Lack (in my experience) of any help/information from carrier sales people when they sell you the BB. They sell it to you like it's a regular phone ("Have fun, see ya!"), and it sure ain't.
- Laziness on the part of new owners (and I should admit that though I'm not sure, I think I may have been one who asked about this error message rather than doing my usual google) who come and ask rather than search.
Did I say equal parts? How hard, really, would it be for RIM to put in a simple check for an installed OS at App Loader startup, and provide a sensible error message clarifying the OS-insalled-on-the-PC requirement. Heck, the error message could even provide a link to the carrier OS download page (BlackBerry - BlackBerry Desktop and Device Software Download Sites
) that would allow customers to quickly find their OS to download it. Or at least tell them to go to their carrier's site or contact their carrier for more info. And provide a link into DM Help for more information. Basic user-experience stuff...no rocket science or brain surgery involved.
Something along those lines would kill 80% of the chatter about this issue (20% never figure things out, and will still come asking for more help).