Originally Posted by JLAWS
I was waiting for the 8120 but now with the recent news that verizon is going unlimited I think I might switch over. My main reason for wanting the 8120 was the WiFi so I could make free calls from home or work. now if I get all that I might go the verizon route
Verizon is the DEVIL. They are liars and charlatans. I don't know how they deal with Blackberry and their "walled garden", I would guess its not pretty, but here is my story.
I got a Samsung SCH-A950, which was supposed to play MP3s (first phone to really do that). That was the exclusive reason I bought the phone. However you had to have a MicroSD card to play the files, so after spending 2 months getting memory card (they were just being introduced) I found out that the playback feature was lacking at best, meanwhile VZW rolled out VCAST and wiped out the ability to play MP3s. So now I had a phone that would not play MP3s, I could have bought a phone $100 less, but I am a stupid consumer and thought the features I wanted would be available on the phone.
I had paid for the eBay application (because they blocked access to eBay via mobile web). I did not have a data plan because I had plenty of minutes, or so I thought.
The eBay application would decide to start up whenever. I did not have any alerts, I had even signed out of the application, but at 2 in the morning it would start up and consume minutes until some time 5 or 6 hours later.
The next month I got a bill for like $350 (my bill was normally $75). I called and they told me I had pay because they felt I was using the application for the off hours that I claimed I had not. Ok, fine give me an opportunity to test the app and PROVE that there is a bug. VZW agreed and 2 days later I had evidence that the application had a bug. VZW accepted the fact that the app was opening the connection on its own, but that wasn't their issue and their solution was to delete the application.
So at this point I was insulted and angry, hated my phone, and hated VZW.
And then the decided to change their TXT msg rates. YAY. So I dropped my txt package and as such was freed from my contract.
Keep in mind I did electronic billing and got no paper statements... so I also did not get the notification of the TXT msg rate change. I stumbled upon it on the internet.
So I called VZW to find out about porting my number. They said I was free from my contract and would not incur the early termination fee, but I had to terminate after 2/28. In reality that was the LAST DAY one could terminate, I knew this because it stated so on the bottom of the paper announcement that I never got, but photocopied from a friend of mine who was also on VZW.
So I questioned the date, asked to be escalated to a supervisor, was told the same. I asked him to read the fine print at the bottom of the announcement. He tried to muffle the word "before". I asked to speak to his manager... His manager explained that I had to port out BEFORE the date and did not apologize for the actions of his underlings.
So I ported out to T-Mobile that night.
2 months later I get a bill from VZW for the early termination fee. I had to spend 2 weeks getting it cleared up. They threatened to send the bill to collections if I refused to pay. I told them I was going to submit another BBB complaint (the first being for the phone that they took the features away on, and some smooth talker from their PR
department tried to talk me down from that one).
After 4 weeks and 20 phone calls they finally dropped the fees. Never apologized for all the bullshit they put me through.
Their coverage is great, but their customer service SUCKS. I would avoid VZW like the plague. They treat their corporate accounts like kings and shit on the consumers.
If you are still going to goto VZW read the fine fine FINE print, and be prepared to be treated like shit every time you call customer service.
I have had every carrier except for Sprint, thus far T-Mobile, while not the best coverage, has been the best to me. So I am staying put.
Sorry for the diatribe. Just needed to vent that story again. I really wanna punch that "can you hear me now guy" ;)