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Old 02-20-2008, 04:37 PM   #1 (permalink)
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Default Blackberry fell, screen won't turn on - but still somewhat functional

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So my Blackberry 8100 suffered it's first fall today. Not even a violent one, no scratches, just landed on the wet sidewalk, however this seemes to be enough for it to have turned off - hopefully not permanently.

The phone will not turn on, I tried removing the battery, sim, sd memory, etc, no luck.
I tried plugging it in via the charger, no luck.

The LED Does still work. When it was charging, the LED indicator worked.

I plugged it in via USB, it functioned normally as when connected. Still nothing on the screen or trackball.

When I call it. Pressing the red button rejects the call immediately, indicating the power button is working. However, any other button seems to simply pause the ringtone (making it restart), and the trackball as well as screen show no signs of functionality.

The Pearl was a christmas gift from my girlfriend, and definitely a winner, I don't go anywhere without it and I'm always looking for an excuse to pull it out. We're both really bummed out about this. It was purchased refurbished and should still be under warranty for another 20 days, assuming she can find the receipt... Is there anything we should try or do before digging up the receipt and going out to the retailer?
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Old 02-20-2008, 04:46 PM   #2 (permalink)
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not much, if after pulling the battery, yet again, does nothing. Sometimes it does.

Good luck with it, sorry to hear of your loss. Please pass along our condolences to your gf as well.
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Old 02-20-2008, 04:49 PM   #3 (permalink)
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Quote:
Originally Posted by adri View Post
So my Blackberry 8100 suffered it's first fall today. Not even a violent one, no scratches, just landed on the wet sidewalk, however this seemes to be enough for it to have turned off - hopefully not permanently.

The phone will not turn on, I tried removing the battery, sim, sd memory, etc, no luck.
I tried plugging it in via the charger, no luck.

The LED Does still work. When it was charging, the LED indicator worked.

I plugged it in via USB, it functioned normally as when connected. Still nothing on the screen or trackball.

When I call it. Pressing the red button rejects the call immediately, indicating the power button is working. However, any other button seems to simply pause the ringtone (making it restart), and the trackball as well as screen show no signs of functionality.

The Pearl was a christmas gift from my girlfriend, and definitely a winner, I don't go anywhere without it and I'm always looking for an excuse to pull it out. We're both really bummed out about this. It was purchased refurbished and should still be under warranty for another 20 days, assuming she can find the receipt... Is there anything we should try or do before digging up the receipt and going out to the retailer?

How wet was the sidewalk? Was the Pearl wet when you picked it up? Was it laying in a puddle?


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Old 02-20-2008, 04:53 PM   #4 (permalink)
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Wasn't a puddle. Picture the side walk where it's rained, about an hour after the rain stopped. No puddle or anything, but wet. There was a bit of snow on the ground nearby though I don't know if the bb landed there or not. Blowdrying for a couple minutes gave no success.

Last edited by adri : 02-20-2008 at 05:02 PM.
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Old 02-20-2008, 05:00 PM   #5 (permalink)
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It's probably dead whether by force or moisture. If it was damp, turning it back on while still damp might have fried it. You can try placing it somewhere warm, radio or TV with the battery out and see if it dried out after a few days. Probably not but worth a shot.

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Old 02-20-2008, 05:00 PM   #6 (permalink)
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I have this bad feeling about putting a blow drier to it, not sure why. just seems like if it was wet, that's "too fast" to dry it.

I'd keep out the battery, and let it dry out for about the rest of the day.. on the off chance that it did get just wet enough to make it unhappy, a few hours should have it up and running.
There's been a lot of people I've seen here in the forums that had their phones fully submerged in liquid, let it dry for a day or two, and it was just fine afterwards!
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Old 02-20-2008, 05:04 PM   #7 (permalink)
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Blow drying is ok, it helps. Leaving it out a few days is needed/required aftewards, though, for sure.

And reading the FAQ of how to deal with a wet BlackBerry is a must, also!
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Old 02-20-2008, 05:06 PM   #8 (permalink)
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What exactly are we talking about being fried or dead?
The buttons seem to somewhat work. Trackball does not illuminate, no idea if it works as I turned off the audio on trackball scrolling. The Red/No/Power button definitely works as pressing it when someone is calling the bb immediately rejects the call. LED works properly. Screen, trackball lighting and behind keyboard lighting don't seem to work.

edit: I've read the faq, I'm not sure dissasembly is a good option for me, given the 20 day warranty left on my pearl. Anyone dealt with warranty issues via a retailer rather then a service provider?

Last edited by adri : 02-20-2008 at 05:11 PM.
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Old 02-20-2008, 05:21 PM   #9 (permalink)
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Because it is somewhat turning on, I think it could come back with just sitting it out to dry for a while...
I would like to think that RIM is smart enough that its phones would "save themselves" from more damage. ie not turning on parts of the phone that did get wet, to keep out shortages... if anything the 1 day wait is worth a shot in my book. I'm one of those, don't go to the company till the last possible moment, people.
Also, if you take off the back, and look in the phone, on either side of the microSD slot, is there a white/red square? That would be the trigger if it got wet. white = your good, red = maybe hard to get it warrantied out
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Old 02-20-2008, 05:22 PM   #10 (permalink)
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Quote:
Originally Posted by JSanders View Post
Blow drying is ok, it helps. Leaving it out a few days is needed/required aftewards, though, for sure.

And reading the FAQ of how to deal with a wet BlackBerry is a must, also!
Lol, I just say that after the time I left my iPod out in the cold a few days =)
Oh, it killed it all right! But I had this fear, if I warmed it up too fast, condensation would have just made my situation worse. Frozen and wet are two different things though, I will admit
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Old 02-20-2008, 05:23 PM   #11 (permalink)
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RIM doesnt design the phones to detect where there is water damage and where there isnt. turning on a device after it gets wet, ANY device is the worst idea. it is nearly guaranteed to short out the device.
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Old 02-20-2008, 05:27 PM   #12 (permalink)
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Ya know.. I thought this phone was unbreakable... the way everyone talks about the dang thing..
I cant let it near dogs' teeth, or water, or coffee... Whats this phone good for?!
lol

I still say give it a chance =)

--edit--
and after I post this, go figure what do i do?!
Almost spill a dew all over the thing!
Luckily i pushed it out of the way and it got on my computer/carpet instead

Last edited by mizditz101 : 02-20-2008 at 05:28 PM.
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Old 02-20-2008, 05:45 PM   #13 (permalink)
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Quote:
Originally Posted by mizditz101 View Post
and after I post this, go figure what do i do?!
Almost spill a dew all over the thing!
Luckily i pushed it out of the way and it got on my computer/carpet instead
i think i would have sacrificed the BB for my laptop... LOL
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Old 02-20-2008, 05:47 PM   #14 (permalink)
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The white square is still there.
I really doubt this had anything to do with water shorting. I think this was purely impact. The battery cover went flying off and the battery went out as well (I think).
What's involved in the warranty process? Anyone have any ideas/tips about that?

My friend's old LG 2000 flip phone fell into a toilet - twice, and half way down our old highschool staircase years ago. My Pearl couldn't even take a fall that didn't even leave any scratches

Last edited by adri : 02-20-2008 at 05:48 PM.
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Old 02-20-2008, 05:50 PM   #15 (permalink)
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Quote:
Originally Posted by burrberry View Post
i think i would have sacrificed the BB for my laptop... LOL
Lol, I'm on a desktop. And I need a new video card anyway ;)
I was staring at it, just watching the dew go everywhere.. I was like *don't go in the fan!!* It didn't =)

And to adri...
Just like cars, they just don't make phones like they used to!

Those old nokia bricks.. indestructible...My 89 bronco.. indestructible..

I go by this rule..
If it's really shiny.. or chromey silver anywhere.. it is breakable =D

Last edited by mizditz101 : 02-20-2008 at 05:53 PM.
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Old 02-20-2008, 06:12 PM   #16 (permalink)
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apparently the place i bought it from, factorydirect.ca said if i bring it in they will try to repair it themselves (parts and service fees included!), and if they can't fix it they will either:
a) replace it
b) give me a store credit

I'm really crossing my fingers that the ladyfriend saved that receipt somewhere, otherwise I'll be out of the blackberry kingdom for a bit

*fingers crossed*
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Old 02-20-2008, 06:20 PM   #17 (permalink)
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Lol, that's why I've started keeping all my receipts in the boxes..
I have every receipt I ever got that had to do with my razr.. in my razr box.
Same with my blackberry now hehe =)

I have my fingers crossed for you too! Good to know there's still nice companies out there that do that sort of thing :P
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Old 02-21-2008, 12:21 PM   #18 (permalink)
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Definitely! We've got the receipt and everything's back in the box. Off I go to the store. Thank you all so much for the continuing help and support I get between blackberryforums and blackberryfaqs, you're all freakin' stars! heh``
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Old 02-21-2008, 03:50 PM   #19 (permalink)
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ok, follow up and let us know how the drama continues...
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Old 02-22-2008, 12:39 PM   #20 (permalink)
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Quote:
Originally Posted by JSanders View Post
ok, follow up and let us know how the drama continues...
Damn, you're right, there was much to follow! What an adventure.

I went to the location my girlfriend purchased the blackberry for me. When I arrived at the counter there was this smelly guy (no exaggerating here, I could smell him from the other side of the counter), he looked at my Pearl, simply says: "nothing we do, replacement o.k.?" I agreed.

He brings me the "Last" Pearl they have in store. Picture this: unboxed pearl, seals are already off, a scratch across screen leaving pixels looking ugly, some of the chrome on the top has fallen off in patches. Oh, and it said "Made in Mexico" inside. I've never seen that before, nor would I have cared if the unit wasn't such a disaster. It looked like someone's dog used it as a chew toy.

I decided to leave that store and go to the downtown location, a service guy there told me they could do the exchange, but only once Head Office gives the ok. When he calls H.O. no one answers, go figure. He gives me two options:
- I can leave my pearl, and he will eventually receive permission to do the exchange, but it may take a month or two.
- I keep the unit and somehow contact the evil H.O. on my own

I couldn't blame this new service guy much. He was professional the whole way through... and he didn't smell. I got H.O.'s phone number via a sales person. Called them, went through Customer Support, passed my backup cell phone to the service guy, he convinced her to just give him the ok to do the exchange.

4 hours, 3 bus tickets, 20 of my monthly cell phone minutes, I walked out with a new (scratchless, dentless, made in canada) Pearl *big sigh of relief*
Now I think I'll start wearing it as a necklace so it'll never slip out of my hand again.
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