BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 02-29-2008, 02:53 PM   #1 (permalink)
New Member
 
Join Date: Feb 2008
Model: NONE
PIN: N/A
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Email On Website and Pearl - Pop3 and IMAP??

Please Login to Remove!

Howdy,

I'm not a BB owner but I'm trying to help out my (60s-ish) mom who is an owner, not very technical, and also five states away.

Mom has a website where she receives email. Her Outlook 2007 is set up as a pop3 account. When she got her Pearl recently she also set up from the CD her Redirector (I think - how do I verify that app is what is running?) so she would receive notices on her Pearl. But then, she says she "went onto her Pearl and ALSO set it up to get her email there" ???!!!??? (Verizon said she would 'have to'???) She doesn't remember what she did (of course) but now her Outlook has stopped working.

Outlook basically says her connection to the server is dropped or times out. So we contacted the company that hosts her website. The website host shows from the server logs that she is trying to retrieve her mail in both pop3 and IMAP formats, and says that's what is screwing up email for her account. She should use one or the other.

Can anyone give me an idea what it is she might have set up on her Pearl, and how I might go about turning that off? From what I understand, she only wants/needs to have Redirector working so that the email stays on the server - she just wants to know when it gets there.

Thanks for any suggestions and help - and I truly apologize for the generic description of the problem. I can relay information and try to narrow things down, but I'm clueless how to go about this.

Last edited by paradice : 02-29-2008 at 02:54 PM. Reason: better subject
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Perfect Fit Black Basketweave Cell Phone Holder for Duty Belt Blackberry
$9.99
Perfect Fit Black Basketweave Cell Phone Holder for Duty Belt Blackberry picture100 BlackBerry OEM ASY-24479-012 850mA Charger with ASY-18683-001 USB Data Cable
$201.47
100 BlackBerry OEM ASY-24479-012 850mA Charger with ASY-18683-001 USB Data Cable pictureBlackBerry Unlock Code Q10 Z30 AT&T USA att Clean imei only
$4.99
BlackBerry Unlock Code Q10 Z30 AT&T USA att Clean imei only pictureBLACKBERRY AT&T USA UNLOCK CODEQ5 9790 Q5 Q10 ETC ONLY OUT OF CONTRACT SUPPORTED
$1.79
BLACKBERRY AT&T USA UNLOCK CODEQ5 9790 Q5 Q10 ETC ONLY OUT OF CONTRACT SUPPORTED pictureUSA Blackberry Unlock Code AT&T SQN100 1 Clean imei only
$1.79
USA Blackberry Unlock Code AT&T SQN100 1 Clean imei only picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.