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Old 03-19-2008, 07:31 PM   #1 (permalink)
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Default 8130 - Bad keyboard?

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I purchased my wife a 8130 on Saturday, this morning she emailed me saying the keypad went dead and wouldn't let her type. About an hour later it starting working again. Should I not worry about it or take it back to verizon and exchange it just to be safe?
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Old 03-19-2008, 07:34 PM   #2 (permalink)
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I would give it a couple of more days to see if it continues to happen. If the same thing happens consistently then I would exchange it.
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Old 03-19-2008, 07:40 PM   #3 (permalink)
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Quote:
Originally Posted by dwp1975 View Post
I purchased my wife a 8130 on Saturday, this morning she emailed me saying the keypad went dead and wouldn't let her type. About an hour later it starting working again. Should I not worry about it or take it back to verizon and exchange it just to be safe?
She may have run low on memory (Device freezing) thinking the keyboard wasn't working because nothing was happening. I know it's a new device
but check her memory. Menu>Options>Status (What is the file free?). Have her do a hard reset (Battery pull while the device is on) and make sure she closes programs using Menu>End (Or Close) or the Escape key. DO NOT use the Red end key as it will just place it in the background, enough apps in the background your memory get's low and you have issues.

Good luck!

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