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Old 03-22-2008, 04:33 PM   #1 (permalink)
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Default How do I disable Password Change Prompt

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About every two weeks my blackberry prompts me to change my password. Is there a way to disable this prompt?
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Old 03-22-2008, 04:37 PM   #2 (permalink)
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Welcome to the forums!

If your device is connected to a corporate BlackBerry server (BES), then no, you cannot change it since it's part of the corporate IT Policy.
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Old 03-22-2008, 04:38 PM   #3 (permalink)
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Quote:
Originally Posted by olam View Post
About every two weeks my blackberry prompts me to change my password. Is there a way to disable this prompt?
Is you phone provided by work? If so the IT Policy dictates this and you cannot change it. You can try talking to your BES Administrator.

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Old 03-22-2008, 04:44 PM   #4 (permalink)
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I own the Blackberry, however, when I initially purchased it I connected to a BES at my former employer. I have since left the company, but I get this annoying prompt every couple of weeks to change my password. I am able to configure the device so it doesn't require a password.
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Old 03-22-2008, 04:47 PM   #5 (permalink)
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Assuming the device is no longer connected to a corporate BES (any corporate BES), you can follow these instructions for removing the IT Policy:

Remove IT Policy - BlackBerryFAQ
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Old 03-22-2008, 04:47 PM   #6 (permalink)
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BTW, I did look in the Forum, but every reply is intended for users who are connected to a BES.
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Old 03-22-2008, 04:51 PM   #7 (permalink)
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When I left my prior employer I managed to wipe my blackberry clean, when I check options, security I do not see any policies, however it has a message that says Secure GC Enabled.
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Old 03-22-2008, 05:25 PM   #8 (permalink)
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Wirelessly posted

Follow the instructions Juuwaack gave you
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Old 03-22-2008, 05:29 PM   #9 (permalink)
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A wipe (even Javaloader) does not remove the policy.
Follow the instructions...
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Old 03-23-2008, 06:11 AM   #10 (permalink)
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i've had the same problem in past. that's the only solution.
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Old 03-27-2008, 03:41 PM   #11 (permalink)
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Question delete policy only for installation process?

Hi all,

I have the question whether it is possible to delete the IT policy only to make a software installation. After SW Installation I have to reconnect to the BES and will get the restrictive policy back to my 8800.

Does the installed software then works furthermore? Or will the policy prevent me from executing it?

And how do I prevent to get the BES policy back to my device before I have installed my software? Do I have to stop the blackberry service? Is it sufficient to put the sim-card out of the phone? Currently I'm wiping the device. It takes around 100 minutes. Is that normal?

Thanks for your feedback in advance.

Further question: Is the process to delete the policy mentioned above reliable? Is there a risk to brick my device?


Greetings

André
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Old 03-28-2008, 12:58 AM   #12 (permalink)
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Quote:
Originally Posted by olam View Post
however it has a message that says Secure GC Enabled.
That has nothing to do with an IT policy. Here is some food for thought.


SECURE MODE INDICATOR

System and Method of indicating a secure mode of operation

Disclosed Anonymously

Government agencies would like its users to know when a device has entered into a secure mode of operation. In this context, a secure mode of operation is one in which the device has secure GC enabled. This can be enabled in many ways, and the government wants to ensure that their users can prove that it is enabled.

One can secure GC zero’s memory when it is no longer in use. This extra step can make the system sluggish, but more secure. Because of this, secure GC is not always enabled, and so it is important to indicate to the user when it is enabled. It is so when the user enables some of the advanced security features, including enabling content protection, installing the SMIME add-on package, installing the PGP add-on package, or when a third party application registers.

The solution shows an indicator when the device has entered into a secure mode of operation. The inventor(s) currently shows the indicator in the “security options” screen. The indicator is only shown then secure GC is turned on, but could also be shown when it is turned off. Indicator is currently the string “Secure GC Enabled,” but it could also be an icon. The icon could be located somewhere on the ribbon.

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Old 04-06-2008, 08:52 PM   #13 (permalink)
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I followed the process outlined in Remove IT Policy. Now I have a different problem, my phone is frozen. I have a message which is a circle with a line going across, inside the circle is diagram of a what looks like a screen shot that contains a circle, square and a triangle. The number 507 is showing below the outer circle.
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Old 04-06-2008, 08:56 PM   #14 (permalink)
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The 507 indicates your device does not have an Operating System. Follow these instructions to install the OS:

How do I upgrade the OS on my 8100? - BlackBerryFAQ
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Old 04-06-2008, 08:56 PM   #15 (permalink)
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reload your OS. you disconnected your device too soon or the OS didnt load properly. you do that and you will be fine.
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Old 04-06-2008, 08:57 PM   #16 (permalink)
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You have erased the handheld operating system. A 507 indicates that no OS was found.

Please read this thread...

How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ
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Old 04-06-2008, 10:22 PM   #17 (permalink)
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Wow...a three mod tackle all in one minute.
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Old 04-06-2008, 11:23 PM   #18 (permalink)
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OK. thanks to all. Looks like I'm back in business. Now I got to check if I eliminated my original problem which was the policy/config that kept prompting me to change my password every 7-8 days.
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Old 04-12-2008, 10:30 AM   #19 (permalink)
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Thumbs down How do I disable Password Change Prompt

Bad news, today my Blackberry prompted me with a message that my password expired. I am pretty sure that I correctly followed all the steps outlined in this thread. So it looks like this policy removal approach does not correct my problem, anyone have any other ideas?
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Old 06-28-2008, 08:04 PM   #20 (permalink)
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Wirelessly posted

Below please find the reply I received from Blackberry: They provided me a policy.bin file, it seems to work:


Please follow the steps below to obtain the blank policy:
1. Backup the handheld. [Open Desktop Manager > Backup & Restore > Backup.
(Desktop Manager can be downloaded from http://na.blackberry.com/eng/support/downloads/ > BlackBerry® Device and Desktop Software > Download BlackBerry Device and Desktop Software > BlackBerry Desktop Software v4.2 Service Pack 2 )

2. Perform a security wipe on the handheld [Options > Security Options > General Settings > Click the track wheel/menu button and click "Wipe Handheld"]

3. Copy the "Policy.bin" file [attached] into the following directory: "C:\Program Files\Research In Motion\BlackBerry"

4. Open Desktop Manager and connect the handheld.

5. When the handheld makes the connection to Desktop Manger the blank IT Policy will be applied.

6. Once the policy has been applied, please ensure that you delete the "Policy.bin" file that was copied to C:\Program Files\Research In Motion\BlackBerry. If you do not remove this file, Desktop Manager may not behave as expected.

At this point, you can restore your backup file or specific databases to the handheld.

For more information on restoring specific databases, please check the following Knowledge Base Article:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10 339&sliceId=SAL_Public&dialogID=15399416&stateId=0 %200%2015401322

If you have any questions regarding the steps above please don't hesitate to contact us.

Thank you again for contacting us.

Sincerely,

BlackBerry Customer Support
Research In Motion Limited
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