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Old 03-22-2008, 08:40 PM   #1 (permalink)
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Hey guys,

I had a strange deal happen to me today, just thought I'd post up & share.

Last weekend my girlfriend dropped my Tmobile 8100 into the jacuzzi, I received a new one on Tuesday 3/18 from the insurance company. The new phone has been fantastic all week, no problems at all.

This morning (Saturday 3/22) I received 3 e-mail messages, from [email address]kbe...(didn't remember the rest of the address). I figured this was work spam, so I logged into outlook to delete and the messages weren't there. So I received these message directly to my BB (not through my work e-mail). The message said something like, "You can now use smonson029@.... to message", I didn't remember it because it was spam. I then noticed a new icon on my desktop, it's an e-mail envelope with a little globe on it, when I click it, it's like a new messaging facility, where I can send messages using the "smonson029@tmo.blackbe... (I can't read after the tmo.blackbe)", and the icon is named "smonson029@tmo.blackbe...".

I then noticed that the camera flash was stuck ON all the time. I pulled the battery many times, but it's still on. I had the BB in my pocket and was messing with my pool filter so I figured maybe it got a little wet, or it was a crappy refurbished phone from Asurion. Well the phone seems to work just fine, except for the camera flash staying on (it did seem a little strange, rebooting non responsive when I first noticed, like it had water damage).

I called Tmobile and they walked me through a master reset, which got rid of the smonson029 message deal, but my old applications are still there (thought they would get wiped?).

Well anyways, I'm going to call Asurion to get another phone, because it seems that this is more related to faulty hardware, but I thought for a minute that it might've been a type of virus or something. BTW, Tmobile had me check the little water sensor sticker and it showed up white, so he said that indicates that there is no water damage (or at least not by that sensor).

Anyone seen this?

BTW, I've never gotten spam like this before. I've only seen spam that has slipped by my work's spam filter before, never anything directly to my BB (not sent through my work address).

-Aaron
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Old 03-22-2008, 08:47 PM   #2 (permalink)
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Wirelessly posted (8700g)

Sounds like your replacement blackberry (refurb?) is still associated with someone else's BIS account. Not spam. Maybe someone else has a different take on it.
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Old 03-22-2008, 09:27 PM   #3 (permalink)
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Wirelessly posted (8700g)

Sounds like your replacement blackberry (refurb?) is still associated with someone else's BIS account. Not spam. Maybe someone else has a different take on it.
I agree sounds like it is associated with another account who still has email setup. I have seen this once before with a friend of mine. Call customer care and have them investigate.
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Old 03-22-2008, 09:34 PM   #4 (permalink)
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Wirelessly posted

With asurion you can actually request your replacement to not be a refurb. Did this myself on Friday and got a brand new one Saturday
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Old 03-22-2008, 09:41 PM   #5 (permalink)
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Don't know about the flash. No experience.
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Old 03-22-2008, 09:46 PM   #6 (permalink)
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this is why i never spend the extra money for insurance for fones. rather just go buy a new one, because these insurance companies don't do a good job, and give you crap that's been broken before or misused.

wonder how much you paid over the course of your plan to have phone insurance ?
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Old 03-22-2008, 10:51 PM   #7 (permalink)
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Thanks for the input guys, the Tmobile support wasn't much help, but oh well, kind of strange that these two things happened in the same day. Yeah the flash thing is very strange. Kind of reminds me of when I tried to install the trackball color change app, it made the message/bluetooth LED on top of the phone turn solid and change colors and then the brighness of the screen was inconsistant also. This all went away when I uninstalled the app. This is why I sort of thought it was related to sort of software virus or bug vs. damage to the phone initially. It's probably a bad refurb.

The pearl I initially bought new I dropped from my lap when I was getting out of my car, and the screen didn't work anymore. I think I sent it to Tmobile and they took care of it or it might've been through Asurion, but it was covered as a warranty item. I signed up for the insurance right after that. The first replacement phone they sent me had a faulty microphone, I could only talk w/ bluetooth or headset, so this second one they sent worked great for about a year, until I dropped it in the jacuzzi.

Thanks for your fast responses guys!
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Old 03-22-2008, 11:01 PM   #8 (permalink)
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Quote:
Originally Posted by sakman74 View Post
this is why i never spend the extra money for insurance for fones. rather just go buy a new one, because these insurance companies don't do a good job, and give you crap that's been broken before or misused.

wonder how much you paid over the course of your plan to have phone insurance ?
Well my work pays for my phone, so the extra $ for the insurance (I think it's like $4/month?) is worth it, and it doesn't come out of my pocket

I honestly love the insurance, there was never a hastle with my phone. And with the one I recently got, they shipped it next day (or I got it next day). When I had the 1st replacement phone go bad last year, they didn't charge me anything for the 2nd one, and I believe shipped it quickly again (but I think that was through Tmobile).

Damm this flash is draining my battery and making my phone hot!!!!
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Old 03-22-2008, 11:05 PM   #9 (permalink)
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I would call tmo/Asurion and be like HEY!

That flash thing doesn't seem right at all... And you wouldn't want to damage an already seemingly bad phone even more by dealing with it for days either (IMO)

Try wiping the phone and seeing if that'll turn it off? Or the whole reload OS / J commander whatever the name is...

Or try turning the flash "off" in the camera settings?
Ya never know
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