BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-23-2008, 08:26 PM   #1 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: TMobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Unlocking problems

Please Login to Remove!

I was having a black berry pearl from TMobile. I no longer have a valid account now because, my company shifted to Verizon.

I wanted to unlock the phone so that I can use it with other carriers when I go out of USA. I got the unlock code from Tmobile as well as Cell phone unlock codes - unlock code for your cellphone - unlock your cell phone

When I enter the code, I get "Code error; please wait" message. Both TMobile and unlocktotalk.com researched on this and were not able to figure the problem.

Any help on this would be greatly appreciated. I have only one more chance to unlock the phone, I have exhausted 9 chances.

Thanks,
Raman
Offline  
Old 03-23-2008, 08:36 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Wirelessly posted (8310; The Juggernaut)

Very clear unlock instructuions are in our FAQ site--otherwise, I don't know what can be done for you.

You know the 10th incorrect entry will lock it permanently to your current carrier and only then it can be unlocked by shipping it to RIM.
http://www.blackberryfaq.com/index.php/Main_Page

Last edited by JSanders : 03-23-2008 at 08:37 PM.
Offline  
Old 03-23-2008, 08:45 PM   #3 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: TMobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes. I have tried exactly the same steps mentioned in the link. There are many other sites which have given the same information.

Is there any other reason you can think of regarding why I am not able to unlock this phone? What happens after the 10th try? Is there any way to unlock after the 10th try?

Is there any other way to unlock the phone? I mean other than IMEI unlock?
Offline  
Old 03-23-2008, 08:57 PM   #4 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

Wirelessly posted

As JS stated after 10 it will have to be sent to RIM!

I don't know of any other way to unlock
__________________
ZED 10
Offline  
Old 03-23-2008, 09:11 PM   #5 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: TMobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

OK...I there a way to contact RIM before this and talk to them. I am trying to get their contact information and am not finding it anywhere...

Thanks,
Raman
Offline  
Old 03-23-2008, 09:29 PM   #6 (permalink)
CrackBerry Addict
 
mike_187's Avatar
 
Join Date: Jul 2005
Location: US and A
Model: 8100
Carrier: AT&T
Posts: 794
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

try getting ur provider to transfer you...
__________________
-MC-
Offline  
Old 03-23-2008, 09:30 PM   #7 (permalink)
BlackBerry Extraordinaire
 
mizditz101's Avatar
 
Join Date: Feb 2008
Location: Utahhhhh
Model: iPhne
OS: iOS 5.1
Carrier: AT&T
Posts: 1,026
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Research In Motion
Is a contact list on RIM's site
__________________
-"cuentale que te traigo loca"-
Offline  
Old 03-24-2008, 01:16 PM   #8 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: TMobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

RIM people would not answer any of the Black Berry questions. They asked me to contact Black Berry and I don't have option to report this problem. Only support Black Berry folks provide is for Email and Server Setups.

I am kind of lost...any more ideas?
Offline  
Old 03-24-2008, 01:26 PM   #9 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

You need to call TMo or VZW, your carrier, and ask to be transferred to BB support specialist, is about all the help we can be on this.

Normally this is a very simple process. Obviously, there is some issue here. Perhaps telling us where you initially purchased the BB from may help. Was it brand new from TMo, or used?
Offline  
Old 03-25-2008, 08:57 AM   #10 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: TMobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I did talk to Tmobile BB specialist. They went over some things and said that they can't do any thing else. They say that this is the code which they got from RIM.

This is a brand new phone bought by my company. I used to have a corporate account and since we shifted to Verizon, my company was giving away the phones to us. The TMobile phone number which I used to have has been shifted to Verizon.
Offline  
Old 03-25-2008, 08:59 AM   #11 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Is there an IT Policy still on the BB, from your prior BES?

I wonder if that could be blocking the unlock?
Offline  
Old 03-25-2008, 04:10 PM   #12 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: TMobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

How do I know if there is a IT policy? When I switch on the phone, it goes through some security checking. I would appreciate if you could let me know.
Offline  
Old 03-25-2008, 04:18 PM   #13 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

On your BB, go to Options > Security > General Settings. Scroll to the bottom of the screen where it should say "services". Is there anything listed there?
Offline  
Old 03-25-2008, 04:24 PM   #14 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: TMobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

*** no services *** is what I see here. I wiped the phone off before I started unlocking..
Offline  
Old 03-25-2008, 04:26 PM   #15 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Ok, well that is good, no IT Policy.

Wiping a phone won't remove an IT Policy, though.
Offline  
Old 03-25-2008, 11:02 PM   #16 (permalink)
New Member
 
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: TMobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Any more ideas of what the problem could be? I really need to unlock the phone as soon as possible.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.