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Old 03-23-2008, 10:49 PM   #1 (permalink)
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Default Setting Up Intellisync User - Internal Error

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I have spent the past 13 - yes 13!! - solid hours in front of this PC trying to get this BB to sync my contacts and calendar from outlook 2000 today and am getting incredibly frustrated.

So after much searching I discovered that the software the came with the pearl does not work with outlook 2000. After several tries, I finally got Desktop Manager 4.2.2 installed.

Now when I go to sync and click on "configure sync" it says "setting up intellisynch user" and then I get an error message saying "internal error (see log)" but the log button is ghosted so I can't get into it to see what the error is.

Does anyone have any suggestions on how to fix this? I have been searching the web for hours and cannot find a solution. If anyone does have suggestions, very clear, detailed instructions would be most appreciated as I am brand now to BB and not tremedously technical.

Thank you very much.

ETA - I have uninstalled and reinstalled the software numerous times so that is not the solution.

Last edited by bnjj : 03-23-2008 at 10:53 PM.
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Old 03-23-2008, 11:03 PM   #2 (permalink)
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I've searched and found this but I cannot locate that path on my C:\ - it does not exist - any suggestions:

Resolution
Complete the appropriate resolution for your cause.

Cause 1

One of the required configuration files has become corrupted.

Resolution

To resolve this issue, complete the following steps:

Open BlackBerry Desktop Manager and double-click Synchronize.
Select the Configuration tab and then click the Reset configuration button.
Close and re-open the Synchronize application.
Select the Configuration tab and then click the Configure Sync button.
Open Windows® Explorer and navigate to the following folder:

C:\Documents and Settings\<username>\Application Data\Research In Motion\BlackBerry\Intellisync\<PIN number>.cfg\

Copy the Tables.itb file to the desktop of the computer and rename Tables.itb in the Intellsync folder (this file should be over 200KB in size).
Close and re-open the Synchronize application.
Select the Configure Sync button, the Internal error, see logs message should be displayed.
Copy the Tables.itb file from the desktop of the computer and overwrite the file in the configuration folder from step 5. Prior to overwriting this file, it will be around 15KB in size.
Close the BlackBerry Desktop Manager completely and re-open it.
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Old 03-23-2008, 11:04 PM   #3 (permalink)
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I also found this possible solution but the instructions for creating a new MAPI profile are no where to be found on that site:

Cause 2

The synchronization tool is unable to access the default settings from the MAPI profile configured on the computer.

Resolution

To resolve this issue, complete the following steps:

Create a new MAPI profile for the account on the computer. For more information regarding MAPI profiles, see KB03037.
Make sure that Microsoft® Outlook® and BlackBerry Desktop Manager are closed.
Set the newly created profile as the default profile for the computer. To perform this, complete the following steps:

a. On the computer, open the Control Panel.
b. Double-click the Mail icon.
c. Click Show Profiles.
d. Under the heading When starting Microsoft Office Outlook, use this profile:, make sure that the option Always use this profile is selected.
e. From the drop-down menu, select the newly created MAPI profile.
Note: Do not open Microsoft Outlook while performing step 4.

Open the BlackBerry Desktop Manager, and reconfigure the organizer data information. For instructions, see KB03650.
Change the default profile for the computer back to the original profile. For instructions, see KB03650.
Connect the BlackBerry smartphone to the computer, and synchronize with the BlackBerry Desktop Manager.
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