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Old 03-27-2008, 10:20 AM   #1 (permalink)
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I can not install Desktop software. The following message appears and the installation ends.
' Error 1720. There is a problem with this Windows installer package. A script required for this install to complete could not be run.
Custom action RIM_InstallOptionallITAdminFiles script error- 2147319779; Line 8, column 1
And I have Windows XP Sp2 professional with Win Installer 3.1 and Java runtime environment update 5
Thank you in advance!!!

Last edited by tomelog : 03-30-2008 at 05:36 PM.
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Old 03-27-2008, 10:24 AM   #2 (permalink)
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Welcome to the forums!

I recommend installing and running the Windows Installer Cleanup Utility on your computer, and then check it to see if there are any instances of of Desktop Manager listed. If there are, select them and remove them. Reboot your computer and try the installation again.

Also, for future reference, please put a more descriptive title for the thread. This way it will help others searching for similar requests.
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Old 03-27-2008, 02:39 PM   #3 (permalink)
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I did everything you said, however, it still does not work:( any other ideas???
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Old 03-28-2008, 12:46 AM   #4 (permalink)
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Quote:
Originally Posted by tomelog View Post
I did everything you said, however, it still does not work:( any other ideas???
where did you get the DM.exe file from?
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Old 03-28-2008, 01:06 AM   #5 (permalink)
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BlackBerry - Desktop Software - BlackBerry Desktop Software at BlackBerry.com
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Old 03-28-2008, 01:18 AM   #6 (permalink)
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honestly it sounds like the the java scripts installed on your computer may be corrupted or not installed at all. it sounds more like a computer issue than the software bundle.
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