I can not install Desktop software. The following message appears and the installation ends.
' Error 1720. There is a problem with this Windows installer package. A script required for this install to complete could not be run.
Custom action RIM_InstallOptionallITAdminFiles script error- 2147319779; Line 8, column 1
And I have Windows XP Sp2 professional with Win Installer 3.1 and Java runtime environment update 5
Thank you in advance!!!
I recommend installing and running the Windows Installer Cleanup Utility on your computer, and then check it to see if there are any instances of of Desktop Manager listed. If there are, select them and remove them. Reboot your computer and try the installation again.
Also, for future reference, please put a more descriptive title for the thread. This way it will help others searching for similar requests.