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Old 04-01-2008, 03:50 PM   #1 (permalink)
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Question No e-mail notification after upgrade

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I just upgraded my OS on my pearl to 4.2.1.96 and I am now not getting notification when new e-mail arrives. Before my unit always vibrated when new e-mail was received but now it does nothing.

I have gone in to edit the normal profile and I don't see any obvious indication of where to change the notification settings for e-mail so I have simply set everything to vibrate but still get nothing when new messages arrive other than the red blinking light.

Any help would be appreciated.
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Old 04-01-2008, 04:01 PM   #2 (permalink)
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This should help:

How do I edit my notification tones (profiles)? - BlackBerryFAQ
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Old 04-01-2008, 04:17 PM   #3 (permalink)
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Originally Posted by John Clark View Post
No joy, I have done all of that and I have set everything to vibrate but it still does not vibrate when e-mail arrives. Can someone please let me know which one would relate to e-mail?
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Old 04-01-2008, 04:19 PM   #4 (permalink)
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The one with your email address stated is the one you want to edit, both IN and OUT of holster settings.
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Old 04-01-2008, 04:26 PM   #5 (permalink)
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Originally Posted by JSanders View Post
The one with your email address stated is the one you want to edit, both IN and OUT of holster settings.
There is not one with my e-mail address which might be part of the problem, I dont recall ever having seen my e-mail address in there.

I have

Browser
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Google Talk Alert
Google Talk New Message
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Messages[Desktop]
Messenger - Alert
Messenger - New Message
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Phone
Push to Talk Alert
Push to Talk Message
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Old 04-01-2008, 04:31 PM   #6 (permalink)
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It seems like the account is not set up. If your on BIS, log into the site your service provider gave you and click the "send service books" through to your phone or if your on BES, contact your administrator maybe?
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