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Old 04-02-2008, 07:12 PM   #1 (permalink)
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Hi everyone.

First off let me just say when my Blackberry is working like it should I love it. I love the functionality and power it has. However, the negatives are starting to frustrate me.

1. Hourglass Hell. This thing does it all the time. I can't access certain websites (this one, for example) on the phone because it goes into "hourglass mode" and I have to pull the battery or wait 20 minutes to get it to stop. As it stands, a battery pull is tech support's first troubleshooting step for any problems with the BB. A very unelegant and unacceptable solution to a device that costs $300. From what I've read hourglass problems are due to low memory, mine is at 32,128,432 Bytes free after deleting language packs and unnecessary utilities. How much free memory should I have? Why are they shipping out so many phones that are crippled by bloated software?

2. Bugs in the hardware/software. I got the BB in December 07 and I'm already on my third phone. The first one got stuck in reboot mode, constantly shutting itself off and on. The 2nd phone had a faulty keypad, sent that one back after a week. Phone #3 has been showing signs of SIM card problems, or at least that's what BB support tells me. Don't even get me started on the terrible media software that's included with the phone. When a 40$ Ipod shuffle outperforms this thing media-wise, there is a problem. 3rd party software that I've tried has been unreliable at best, unusable at worst.

3. Sometimes on/sometimes off internet. Not sure who to blame for this one, Tmo or RIM, but the internet only works about 1/2 the time (it's not working right now, and even if it was I wouldn't be able to post on this site with it, see #1). I get communication failures, I live in a suburb of Chicago and the phone shows as having a good clear signal (EDGE, full bars).

Maybe I'm just unlucky. Maybe I'm doing something wrong. I would love it if anyone out there could give me some hope for my phone, because right now I'm missing my free Nokia that I never had a problem with in 4 years.
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Old 04-02-2008, 07:20 PM   #2 (permalink)
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Wirelessly posted (blackberry 8140)

I have TMO and have never really experienced your magnitude of problems

I'm not sure where to start
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Old 04-02-2008, 07:24 PM   #3 (permalink)
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Wirelessly posted (8310 Curve)

I am in no way an expert. I am in my 4th week of having one. Or should I say my second one.
Maybe you should load the OS onto your computer and run the application from the DM.
Maybe something is corrupted in the OS. How about the service books maybe they need to be sent again.
You have more free mem then I do and I did the optimization thing.

I had trouble with my ATT BB and it was replaced Key Store problem. I still had connection problems, after the 3rd store I had the sim replaced from Cingular to a ATT and no more roaming and hitting at 89db all the time.
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Old 04-02-2008, 07:26 PM   #4 (permalink)
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Quote:
Originally Posted by Gweenz View Post
Hi everyone.

First off let me just say when my Blackberry is working like it should I love it. I love the functionality and power it has. However, the negatives are starting to frustrate me.

1. Hourglass Hell. This thing does it all the time. I can't access certain websites (this one, for example) on the phone because it goes into "hourglass mode" and I have to pull the battery or wait 20 minutes to get it to stop. As it stands, a battery pull is tech support's first troubleshooting step for any problems with the BB. A very unelegant and unacceptable solution to a device that costs $300. From what I've read hourglass problems are due to low memory, mine is at 32,128,432 Bytes free after deleting language packs and unnecessary utilities. How much free memory should I have? Why are they shipping out so many phones that are crippled by bloated software?
What software do you have running when this happens? hold alt and tap back to see running software. you should only have 5 apps running at any given time, plus whatever you are currently using. to close an app hit menu > close or press and hold the back button

2. Bugs in the hardware/software. I got the BB in December 07 and I'm already on my third phone. The first one got stuck in reboot mode, constantly shutting itself off and on. The 2nd phone had a faulty keypad, sent that one back after a week. Phone #3 has been showing signs of SIM card problems, or at least that's what BB support tells me. Don't even get me started on the terrible media software that's included with the phone. When a 40$ Ipod shuffle outperforms this thing media-wise, there is a problem. 3rd party software that I've tried has been unreliable at best, unusable at worst.
this can be any number of problems. Ive had BBs since the 950 and have never sent one back. what has been found, usually, is that devices that have to be swapped have something to do with the user. The BB over all has the loweset return/refund rate of ANY smartphone, less than 3%

3. Sometimes on/sometimes off internet. Not sure who to blame for this one, Tmo or RIM, but the internet only works about 1/2 the time (it's not working right now, and even if it was I wouldn't be able to post on this site with it, see #1). I get communication failures, I live in a suburb of Chicago and the phone shows as having a good clear signal (EDGE, full bars).
This again could be any number of problems and first course would be to check with your service provider to make sure your account is properly provisioned. you can also remove all your service books and have them resent from Tmobile

Maybe I'm just unlucky. Maybe I'm doing something wrong. I would love it if anyone out there could give me some hope for my phone, because right now I'm missing my free Nokia that I never had a problem with in 4 years.
I have posted some options for you. It may be that the device isnt for you if you are missing your other phone. If you cannot get your problems solved you may want to consider going back to your previous device.
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Old 04-02-2008, 08:10 PM   #5 (permalink)
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Thank you for the replies. It's nice that some of you don't have any problems, I don't consider myself to be in the majority with the number of issues I've had.

Quote:
What software do you have running when this happens? hold alt and tap back to see running software. you should only have 5 apps running at any given time, plus whatever you are currently using. to close an app hit menu > close or press and hold the back button
Only the ones that can't be shut down, Browser, Phone, Home Screen, Messages. I have -0- 3rd party applications installed as that makes things much more difficult to troubleshoot.

Quote:
this can be any number of problems. Ive had BBs since the 950 and have never sent one back. what has been found, usually, is that devices that have to be swapped have something to do with the user. The BB over all has the loweset return/refund rate of ANY smartphone, less than 3%
I sense some subtle shifting of blame here. Don't worry, I'm quick to claim user error when someone comes to me with computer problems. In this case you'd be way off. I'm very technically inclined, I've been building my own pc's for 15 years and have programming knowledge going all the way back to COBOL(!). I also have years of experience with Palm devices, a Palm IIIc that the BB was intended to replace. I treat my devices as if they were handed down by God himself, 95% of the time my BB is sitting on my desk in it's sleeve, that is, when it's not being wiped down with a microfiber towel. A 3% failure rate is great but it doesn't change the fact that I'm on my 3rd phone.

Quote:
This again could be any number of problems and first course would be to check with your service provider to make sure your account is properly provisioned. you can also remove all your service books and have them resent from Tmobile
I'm reluctant to call them again, since I've spent hours on the phone with them already, jumping through a series of hoops that I had already jumped through previous to calling them (battery pull, OS reinstall, etc etc. I do my research and only call tech support as a last resort). Service books have been deleted and resent, multiple times. When I call them I have to do it from my friend's Helio, I think I might have involuntary spasms if I have to use that brick of a child's toy again. Then again, he's never had a single problem with it.

My next step is to go to a Tmo retail and get the SIM swapped. I'll let you know how that works out.
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Old 04-02-2008, 08:16 PM   #6 (permalink)
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were your replacements from the local store or through the mail?

if from the mail they are likely refurbished devices

since you have had this string of issues insist that they send you a BRAND NEW device

do you have any friends with a TMO BB? see if you can borrow theirs and try it out
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Old 04-02-2008, 08:28 PM   #7 (permalink)
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Quote:
Originally Posted by ezrunner View Post
were your replacements from the local store or through the mail?

if from the mail they are likely refurbished devices

since you have had this string of issues insist that they send you a BRAND NEW device

do you have any friends with a TMO BB? see if you can borrow theirs and try it out
Yes, they are definitely refurbs, they are shipped via ups with no battery, SIM, or battery cover and without a retail box. The first phone, the one I fondly called "Johnny Reboot", was retail. The keypad on the 2nd one was laughably bad, normally when you press a button on the keypad it responds with a faint "click", obviously this is to provide feedback to your thumb. The buttons on the right side of the keypad didn't click and felt "mashed in". The buttons towards the left side of the keypad worked fine. It was obvious out-of-the-box that phone was going to be sent back.

There's no excuse for sending out faulty phones, refurbished or otherwise. If problems persist I am going to demand a brand new retail phone (8130 perhaps /wink).
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Old 04-02-2008, 08:30 PM   #8 (permalink)
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8130 doesnt exist on Tmo. You might have to wait to request the 8120 as they probably do not have the seed stock to replace those yet.
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