Hi all,

First of all I wanted to say these forums are SO useful! Whenever I get stuck a quick search points me in the right direction!

I am having a problem with one Blackberry device - its an 8320 Pearl which won't let Blackberry Maps work - it just comes up with the following error message "Your device is not configured for BIS access. Consult your wireless service provider"

I have just rolled out over 50 devices all connected to our Exchange BES server, other devices work fine including the Blackberry Maps.

The device did have an IT policy applied, I have defaulted this, re-applied and cold booted the device. The Blackberry Browser works fine & the device can sync email, calendar, tasks, etc. without any problems using the BES service via Vodafone UK.

I have even compared the settings against a working 8320, and they match.

I tried a google search for that particular message, and on these forums but couldn't find anything relating to it.

Any help would be really appreciated!

Rich.

I had the same problem on my Pearl, i assume you meant Pearl 8120? or the Curve?
I'm not sure how it works on a phone with WiFi instead of GPS, but on my 8130, all i had to do to fix the problem was resend the service books from the providers BIS site. You can do a search in the Forums here and get steps on how to do that if you don't know how.

Maybe that'll help? Just throwing it out there in case it does. Good Luck!

Hi - thanks for the response - I will try resending the service books when the user is back in next week. The 8120 Pearl is what I meant to put, it does have GPS built in, and should use the Blackberry browser link to pull down the maps.

Thanks again!
Rich.