Originally Posted by veronykah
So this is the 2nd time this has happened. I went to look for a text someone had sent me and poof! ALL of my MMS and SMS texts are gone, all my emails are still in my messages folder.
I checked to see if perhaps I needed to look in the SMS folder specifically...all of my folders are empty.
Anyone know what is going on? And more importantly how to fix it?
Thanks in advance!!!
Hi Veronykah -
I support 300 blackberries... 7250 through Pearl and World Edition. (i.e. - super old to super new.) There are 3 pearls on my network and all 3 do the same thing. (SMS & Call Logs randomly disappear) After a lengthy conversation with tech support, I was told:
"This is a known issue that ONLY happens with the Blackberry Pearl. If you set your device to automatically shut off daily for at least 5 minutes, it seems to help but at this time, there is no fix and no ETA for a fix. When a fix is determined, it will be released although it is not yet known how it will be distributed either."
I set the 3 devices to shut down for 5 minutes each evening and they are all still having the randomly disappearing call log and message problem.
In other words...
There's no fix. If you intend on keeping pictures or messages, save them before your device has a chance to eat them.