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Old 04-08-2008, 10:55 AM   #1 (permalink)
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Default Help! Pearl buttons not responding

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My blackberry pearl turns on and I get to the main screen. My trackball will let me scroll between the bottom panel but when I press any buttons on the keypad there is no response. It also keeps turning off after a few minutes and i'll have to take out the battery and put it back to restart it. It is taking extra time to boot up and i have the same problem every time.

It does not appear to be a simcard problem because I tried my simcard in another phone and it worked fine. I'm on T-Mobile.

Anyone have any suggestions?

Last edited by lintakoc : 04-08-2008 at 11:01 AM.
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Old 04-08-2008, 11:12 AM   #2 (permalink)
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Has there been any moisture contact to the device?
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Old 04-08-2008, 11:19 AM   #3 (permalink)
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I think when I put the phone in my bag next to my bottle of water it may have gotten a little moist. When i felt around inside my bag it wasn't wet so I dont think there was that much water.
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Old 04-08-2008, 11:20 AM   #4 (permalink)
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Open the battery compartment, remove the battery and look up toward the SIM card slot, you will see small 1/8" white or red square. What color it is?
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Old 04-08-2008, 04:13 PM   #5 (permalink)
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the square has red x's on it.
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Old 04-08-2008, 04:26 PM   #6 (permalink)
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Quote:
Originally Posted by lintakoc View Post
the square has red x's on it.
That is very definitely water or liquid damage. Remove the battery immediately.

Got Your BlackBerry Wet? - BlackBerryFAQ
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Old 04-12-2008, 07:37 PM   #7 (permalink)
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I've been drying the phone for several days now. I tried it again and there is no progress.
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