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Old 04-11-2008, 01:00 AM   #1 (permalink)
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Default 8130 Outlook 2007 Sync nightmare

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Sorry in advance to those who've seen this all before, but I haven't seen any comments that address this situation. I've updated my Verizon 8130 Pearl with the latest software versions, both the Blackberry Desktop Manager on my (Vista Ultimate) PC and on the "device software" on the BB.

Each day, my sync attempts become worse and worse... calendar is now unmanageable as it adds multiple instances of appointments (even though I "decline" the modifications).

I need two-direction sync as that's how I live my life - appointments are added/modified while I'm at my desk and/or on the road. All the settings have been confirmed to allow this type of operation.

Previously, I used Outlook 2003 and Microsoft's Active Sync, and never had a problem. (BTW, that was also using a Windows-based Samsung PDA.)

My partner bought the same phone around the same time I did - a couple of weeks ago, and uses the Windows XP os. He has different, though equally unsatisfactory, results.

Is our experience unique?

I can't believe a gazillion people out there use the Verizon pearl and put up with this nonsense!

Please help!
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Old 04-14-2008, 01:55 PM   #2 (permalink)
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I have an 8130 and down download my Outlook 2007 my address book, memo, and tasks with no problem. Every time I go to download the Calendar I get a message "Operation Terminated Unexpectedly." I have spent many, many HOURS on the phone with Sprint "BlackBerry Experts" and we can't get this to work.
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Old 04-14-2008, 01:59 PM   #3 (permalink)
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For both of you.

Go into the desktop manager>Backup/Restore>Advanced>

Select the calendar entry on the right hand (BB) Side. Press clear and delete the calendar Database from the handheld. Then exit and resynch. It should send the entire calendar. If the database is corrupt it will resolve the issue.

For the first poster if this does not work your may need to delete your calendar service books and have them resent.

Good Luck!

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Old 04-14-2008, 03:34 PM   #4 (permalink)
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I experienced similar problems and concluded it is a Vista related issue. All was well until I upgraded to a new machine with Vista. Specifically, my recurring meetings are 5 to 7 hours earlier than what is in Outlook. Applied DST patches, wiped the device, and still having problems.

I feel your pain...
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Old 04-25-2008, 04:41 PM   #5 (permalink)
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Default operation terminated unexpectedly

I was getting the “The operation terminated unexpectedly” error from Intellisync too, when trying to synchronize calendars (tasks, contacts, notes worked fine).

I tried to:
-delete the ical from service books
-delete/rename intellisync folder
-uninstalled dm/ran ccleaner/installed dm

I then found a post that said that this error can come up if reoccurring appointments have to ‘no end date’ and to resolve the problem was to put a end date in. I had over 200 appointments with no end dates (i.e. birthdays, anniversaries, etc.) so I did not want to put an end date for each one so I did the following.

-Created a new Outlook profile to see if the sync of calendars would work and it did.
-So went back to the original profile, created a new calendar, switched back to original calendar, sorted all the appointments in the calendar by the reoccurring end date and moved to the new calendar and synced just fine without any errors.
-So I slowly moved the reoccurring appoints from the new calendar back to the original calendar and would sync again until I got the sync error and was able to determine which appt caused the problem and promptly deleted it. This took about 5 minutes as opposed to who knows how long by putting an end date.
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Old 04-26-2008, 09:55 PM   #6 (permalink)
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Quote:
Originally Posted by firedog View Post
I experienced similar problems and concluded it is a Vista related issue. All was well until I upgraded to a new machine with Vista. Specifically, my recurring meetings are 5 to 7 hours earlier than what is in Outlook. Applied DST patches, wiped the device, and still having problems.

I feel your pain...
Is there any consensus that VISTA is a problem with BB synchs? I still use XP and really am hesitant to mess with VISTA still hearing of issues like this.

John
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Old 04-26-2008, 11:32 PM   #7 (permalink)
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Alrighty guys. Here might be a solution for you. Got this from another board. I had tried a bunch of things but nothing seemed to work. This worked for me.

I had the same issue, I found an issue on the RIM support site:
The Intellisync® configuration folder has corrupt entries and must be removed.
Resolution
To properly synchronize the Calendar with Microsoft Outlook, complete the following steps:
1. On the computer, navigate to the following folder: C:\Documents and Settings\[user_name]\Application Data\Research In Motion\BlackBerry.
2. Right-click the Intellisync folder and click Delete.
3. Open the BlackBerry Desktop Manager.
4. Double-click Synchronize and click Synchronize now.

I use Vista so the directory tree was a bit different but not hard to get to. I relocated the Intellisync folder because I was doubtful. DM ran through the configuration sequence which gave me hope and then it worked like a charm. Something clearly got corrupted in the Intellisync config. I can't say this is everyone's problem with this bug but it certainly worked for me and it is a relatively painless fix

Like I said, this was from another site. But I think that original author would not mind, seeing that weve been having the same issues he has...
I hope this helps you. As I know what kind of pain in the A$$ it is to have a screwed up calendar.
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Old 04-27-2008, 12:12 AM   #8 (permalink)
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I have had Vista since it came out, so I don't think that is the problem. I have not had any problems with it.
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Old 04-27-2008, 12:33 AM   #9 (permalink)
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This FIXED the funky sync issue. I had a month of screwed up appointments. And it really SUCKED.... This did work, and I havent had to do it again.
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Old 06-29-2008, 01:49 PM   #10 (permalink)
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I have tried all these solutions and nothing works for me! What can I do?
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Old 11-10-2008, 12:25 PM   #11 (permalink)
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Default Corrupted File?

My wife had a great deal of trouble synching on a laptop I had previously used. It turns out that I had been synching with Outlook for years, with the various Plam devices I had owned, and hadn't cleared it out before she started to use the laptop. So there were entries from 1994 on the calendar. Not only that, but there were entries in year 2031, and some of her tasks were scheduled to be completed in 1957.

Obviously, the file was corrupted, so we deleted everything on it before two months back and after two months in the future --and reset the due dates of the tasks. After going back and forth with the backup and restore a few times (it gets complicated when there are duplicate entries, one of which is attached to the BB, the other of which is free-floating), we got the BB and Outlook working together.

HTH,
Mike
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