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Old 04-11-2008, 09:57 AM   #1 (permalink)
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Default Is there a real fix for "lost emails" in 8100?

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So many posted much to read. After hours of reading, I have not found a "real" fix to the memory leak that caused the email and call logs to disappear. I understand this happen when memory free is zeroing. With all the suggested workarounds, yes, it can only retain emails from day(s) to week(s) but eventually will happen again. I never have this issue with previous models 8700 or older but my 8100.

**email is the most important to me, isn't that what Blackberry is designed to work with email?

**Technically, erasing all emails when memory is 0 is a serious problem. Hope this is not a design problem

Does anyone know or heard of a "real" fix? A fix that will not erase emails, first-in-first-out is fine, but all out is bad ....

It seems like this happens to 8100 most, what about other model?

Please advise.

Old 04-11-2008, 10:03 AM   #2 (permalink)
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the real fix is to keep your memory up. emails are deleted as a last resort, then the device is trying to continue functioning. would you rather the device lock up and be useless?

go into options > status and post your file free
follow the links in the general forum for optimizing your memory from John Clark, and from JSanders on lost call logs and mms/sms.
Pull the battery at least one a week.
after pulling your battery, post your file free again. make sure you keep at least 10-15mb free at all times.

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Old 04-11-2008, 10:08 AM   #3 (permalink)
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The vast majority of BB users never have that problem. I've never had it. We have over 2000 at work and one person has reported it - and he had EVERY language installed. I am convinced this is caused by third party applications and usage patterns. I have never investigated it because I have never had the problem.

Sith_Apprentice is right - if you keep up with a little bit of maintenance this should never occur.
Old 04-11-2008, 10:17 AM   #4 (permalink)
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Ditto what they ^^ said.

1. It does not happen "most" to 8100 models, but that is where the issue was first noticed as that model was the first introduced with the larger multimedia ability,thus a greater opportunity for memory hog files.

2. The issue does not happen only at 0 file free. I have had it reported to happen at 20+ MB file free, and as low as 0 file free, and everwhere in between. On the other hand, I picked up my wife's 8100 last week and it was at 248kb file free. After my initial OMG, pulling the battery,etc., she looked and saw nothing having been removed--call logs or text messages or emails.

3. The BB is designed very nicely to "preserve itself" and its most important feature, as you point out, the email ability. So, much like your brain will instruct your body to start eating muscle away for protein in a starvation mode, even devouring the heart tissue, to save the brain, your BB will delete call logs, text messages, and emails, and usually in that order.

Not a great system, but what is the alternative?

Last edited by JSanders : 04-11-2008 at 10:18 AM.

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