BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-07-2008, 01:18 AM   #21 (permalink)
Thumbs Must Hurt
 
Join Date: May 2008
Location: Erie, PA
Model: 8310
OS: 4.5.0.163
PIN: N/A
Carrier: T-Mobile
Posts: 87
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Please Login to Remove!

Quote:
Originally Posted by aj_0610 View Post
I have to say especially from a recent mistake on T-mobile's end their customer service is a mess! they mad a huge mistake and put me out 240.00 and did not want to do anything about it. The people were friendly, that was not the problem. The problem was what they were or were not allowed to do. They told me they usually would do nothing but for me they will give me a 100 dollar credit to my account. So you put me out 240.00 and your only willing to give me 100.00 back? that blows my mind!! In customer service if you make a mistake you do what you can to correct the situation, not to say we usually dont do anything, that is so horrible to think it is ok to do nothing!!!!. I am so sick of it and i am ready for this company to appreciate their customers. I work in customer service and i try to appreciate everyone i work with, so it drives me crazy when such a big company cannot care about the people who are keeping them alive and wealthy.......
Was their 'mistake' you blowing through tons of data usage without checking if you actually had a plan or a real mistake on their part? If they overcharged you what they did would be very illegal and they would have to refund you in full.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Over The Hill Note Pad Memory Minder Style
$5.95
Over The Hill Note Pad Memory Minder Style pictureATMEL AT29C256-90JI CMOS FLASH MEMORY NEW 1530
$3.0
ATMEL AT29C256-90JI CMOS FLASH MEMORY  NEW 1530 pictureFANUC A16B-1210-0470/03B RAM/ROM Memory Module Board
$250.0
FANUC A16B-1210-0470/03B RAM/ROM Memory Module Board pictureNEW ALLEN BRADLEY 1747-L524 SER. C PROCESSOR UNIT 4K USER MEMORY 1747L524
$220.0
NEW ALLEN BRADLEY 1747-L524 SER. C PROCESSOR UNIT 4K USER MEMORY 1747L524 picture1PCS NEW MITSUBISHI MEMORY CARD Q1MEM-64SE INDUSTRIAL USE PLC MODULE AUTOMATI M1
$362.59
1PCS NEW MITSUBISHI MEMORY CARD Q1MEM-64SE INDUSTRIAL USE PLC MODULE AUTOMATI M1 picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.