Originally Posted by aj_0610
I have to say especially from a recent mistake on T-mobile's end their customer service is a mess! they mad a huge mistake and put me out 240.00 and did not want to do anything about it. The people were friendly, that was not the problem. The problem was what they were or were not allowed to do. They told me they usually would do nothing but for me they will give me a 100 dollar credit to my account. So you put me out 240.00 and your only willing to give me 100.00 back? that blows my mind!! In customer service if you make a mistake you do what you can to correct the situation, not to say we usually dont do anything, that is so horrible to think it is ok to do nothing!!!!. I am so sick of it and i am ready for this company to appreciate their customers. I work in customer service and i try to appreciate everyone i work with, so it drives me crazy when such a big company cannot care about the people who are keeping them alive and wealthy.......
Was their 'mistake' you blowing through tons of data usage without checking if you actually had a plan or a real mistake on their part? If they overcharged you what they did would be very illegal and they would have to refund you in full.