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Old 05-13-2008, 01:05 PM   #1 (permalink)
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Question 8120 T-Mobile Edge problems

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I upgraded from an 8100 to an 8120 about 2 weeks ago.
I'm having problems getting the Edge connection to stay on my screen.
In all the normal places I took my 8100 and received a strong Edge signal, 8120 bounces back and forth between GSM and EDGE.
I have turned off the WiFi to ensure it's not connecting to that.
It really seams like the EDGE power is much weaker on the 8120 vs. the 8100.

I have the Mobile Network Options -> Connection Preference set to 'Mobile Network Preferred'. It has these same symptoms when I set it to 'Mobile Network Only'.
When I have the WiFi turned on and I'm near an access point, my phone will connect to BES and BIS via the WiFi and still display GSM. I realize that is a product of my preference settings above, but I'm really disappointed with the EDGE service on my 8120.
Also, my 8120 seems to respond much more slowly than my 8100. I noticed that my 8120 only has 56MB memory where my 8100 had 72MB.

I'm somewhat disappointed with the 8120. My boss and I upgraded at the same time and he went back to his 8100 because it appears to be more reliable. I'm holding out hoping there is a new OS update that might fix some of these problems, but I'm not sure how much longer I can hold out.

We got 4 of the 8120's in our company at the same time and all 4 are experiencing these problems.

I'm running 4.3.0.115 which appears to be the latest version to date in the forums.
any suggestions?
after reading through the above, it sounds like a complaint letter, but for those who made it this far and have ideas, I'm totally open to suggestions.

Thanks,

-Jon

t-Mobile
8120 - BES-BIS
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Old 05-13-2008, 01:33 PM   #2 (permalink)
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Wirelessly posted (BlackBerry Pearl 8100)

That is truly odd because I haven't had any issues since I upgraded my 8100 to the 8120. Do these issues even happen when you are at home, or is it just in your work area?

You might try a battery pull for the slowness issue, or see what applications you have running in the background.
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Old 05-13-2008, 02:45 PM   #3 (permalink)
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Thanks for the tips.
I should clarify, I do the occasional battery pull to cure slowness, but it seems that the 8120 slows down faster than my 8100 did.
I do notice the edge issues at home although it's not nearly as bad as when I'm at my desk at work. Also, at home I'll run UMA with no problems.
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Old 05-13-2008, 03:41 PM   #4 (permalink)
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I was having the same problem as well with the Edge switching to Gsm and I noticed that once i turned on my wifi and then turned it off the phone went back to the capital edge and stayed there> my issue that i am having is that my internet browser will only work on wifi unless i use opera mini. Does anyone have any ideas that can get my internet working????????????
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Old 05-31-2008, 11:13 PM   #5 (permalink)
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how do i upgrade to from 8100 to 8120 ?
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Old 06-01-2008, 12:53 AM   #6 (permalink)
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go to the store and purchase an 8120.
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