Hi Guys,

I am having problems with my blackberry, everytime i press shift delete on an email in my email client the message does not get deleted off my blackberry...

but if i was to just press delete on an email it does disappear of my blackberry..

What i want to know if poss if it this is a bug with the way the blackberry's do their polling or is it a setting either on my blackberry or on the BES..??

Your help will be greatly appreciated.. Thanks..

smokey_jnr
IT Consultant for the NHS...

When you press shift delete you are permanently deleting the email, skipping the deleted items folder. My guess (and it is a guess!) is when an email is moved to the deleted items folder (by pressing delete only) that initiates a reconcile with your BB. When you skip the folder, the reconcile trigger isn't pulled.

Check with your BES Admin. If Hard Delete has been enabled on the BES, then when you use shift-delete in your client that messages should also be deleted from your device.

Hard Delete is not enabled by default - the BES Admin would have to allow it.

HI,

where is the option for hard delete..??

It's a setting on the BES, not on your device.

Click on the server name, then the Server Config tab, then Edit Properties, then Messaging. Set Hard Delete Reconcilation to True.

i dont see the option for server config tab...?? i'm running version 4.0.5.6

Oh, well 4.0 doesn't have Hard Delete support. That starts with BES 4.1.

so what can i do now...

Either upgrade or live without Hard Delete support.

thanks for your help anyway...