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Old 05-21-2008, 01:10 PM   #1 (permalink)
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Default Can't get past the Initial Plug

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Hi Folks,
New to the site and new to Blackberry so go gentle with me.
I received my new Pearl 8110 on T-Mobile last week and after loading the Desktop Manager software plugged my device in to start to sync, but keep recieving this message

Initial Plugin: verifying applications
Checking the status of the applications on the device. This is only required on the first connection of the device to a new desktop installation.


I have downloaded software from the Blackberry site, used the enclosed disc, used both my laptop and desk top and only yesterday T-Mobile replaced the handset but all to no avail, it still hangs.

Any advice would be gratefully welcome.
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Old 05-21-2008, 01:24 PM   #2 (permalink)
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What version of Desktop Manager do you have installed?
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Old 05-21-2008, 01:27 PM   #3 (permalink)
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Quote:
Originally Posted by JSanders View Post
What version of Desktop Manager do you have installed?
Version 4.3
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Old 05-21-2008, 01:31 PM   #4 (permalink)
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Download and install version 4.2, Service Pack 2, and try again. I would recommend the version withOUT Roxio Media Manager.
BlackBerry Desktop Manager Downloads - BlackBerryFAQ
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Old 05-21-2008, 01:36 PM   #5 (permalink)
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If I install it without Roxio Media Manager, can i still upload musiv to my device?
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Old 05-21-2008, 01:41 PM   #6 (permalink)
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Oh yes, certainly. Use this method withOUT Roxio.
How do I add media files to my microSD card? - BlackBerryFAQ

Many of us do this ^^, with the Mass Storage enabled, much cleaner and simpler. Your Media Card on the BB simply acts as and appears as a removable drive on your PC when the BB is plugged in to the PC USB cable.

Are you using a USB hub? Make sure the USB cord is plugged DIRECT to the PC.
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Old 05-21-2008, 01:45 PM   #7 (permalink)
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Thanks for all you help I will go and download it now
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Old 05-21-2008, 01:47 PM   #8 (permalink)
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Good luck, post back. Hope it all works.
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Old 05-21-2008, 03:17 PM   #9 (permalink)
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Downloaded version 4.2, service pack 2 but I still get the same message when I connect the device using the USB
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Old 05-22-2008, 12:37 PM   #10 (permalink)
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Apart from the software is there something else I should try?
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