Originally Posted by Bahamian
so i installed the new software but still no luck should i try this pulling out the battery thing again? and should i turn the phone off first of just pull it out
Just pull it out. That is the official hard reset (pull it while the device is on).
I am venturing into territory that is difficult to troubleshoot but I am concerned about the drivers you deleted earlier from the PC. Can you
right click on you "My Computer" Icon and select Manage>Device manager. Expand all folders and see if you see anything with a yellow exclamation mark. If you find one that appears to be your phone you may want to click and try to repair or download a driver.
I know this must be frustrating but hang in there! Is there any other PC you can try to see if it works?