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Old 05-27-2008, 04:36 PM   #1 (permalink)
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Default need quick technical advice on a number of problems:

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If my thread would be more useful in another area of the site please let me know:

I work on the 8100 Pearl pretty regularly at my job and there are a number of problems that I cannot figure out. Yet it seems probable that there is a solution b/c we have quite a number of each of these issues. If anyone can shed some light on any of these (or redirect me to a thread that can) it would be greatly appreciated.

1) the phone does not power on and is not recognized by the computer but the LED blinkings continuously and in certain patterns.

the unit gets very hot

the is no backlight (multiple LCDs were tested on the unit and the LCD port looks clean and fine)

507 error. Generally loading software has taken care of this but the phone will not allow software to be loaded. In addition to this the Desktop Manager recognizes the phone when a battery is not in it but when you place one in it loses the recognition.

5) JVM Error 547. JavaLoader can't find the port to wipe it and it won't load software.

(when only the factory operating system is on the phone) the phone says "key 'ER' is pressed" and all the buttons freeze. It will not allow me to press S T A R T to even try to load software

7) when pressing the menu button (the one right next to the green/send button) no applications are present. It only shows the date (basically shows only what show if you would press the trackball when on the main screen)

8) 1 phone comes up w/ "platform". Software was reloaded but it's still the same. The unit takes a very long time to load though and I noticed that only minimal software is being put on it. One thing I noticed is that there is a firewall enabled but it is locked. Therefore this may be the issue but I'm unable to find out w/o being able to disable the firewall.

We have a number of phones w/ these issues except for the very last one mentioned. It would be great if someone could shed some light on any issues. I've been working on them for a while and figured out many things with the phones but just cannot get around these issues.
Old 05-27-2008, 04:55 PM   #2 (permalink)
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1) Could be battery problems
2) ditto
4) No OS error
6) could be moisture/liquid damage, which could relate to 1 and 2.
7) ditto moisture damage?

Why would so many devices have the same issues? What environment are they used in?
Old 05-27-2008, 11:34 PM   #3 (permalink)
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1) can't be battery problems or else other (good) phones would respond oddly when using the same batteries (which are used continuously throughout the day)

2) Same as above. I read somewhere where the Pearls have something built in that regulates them and keeps them from overheating. And I think this relates to the dimming mechanism. Maybe I'm talking out my rear, but I'm wondering if this has something to do with it.

4) I've tried numerous times (on more than one phone) and can't get the OS to load. The computer recognizes the phone when connected to the USB but no battery in, but when a battery is in and connected it won't recognize it (says "COM1." I'll try these on another computer at work w/ a different version of Windows and see if I get anything.

6 & 7) this was a thought of mine also, but I've been wondering if such specific problems might mean specific damage to a specific part. It's odd that there are so many w/ the same problems.

I have no idea why so many have the same issues. That's why I think there's a logical fix behind them. I'm not sure what environment they were used in. My boss just gets them in lots that need repaired and we figure out how to repair them. I'm down to the end and These are the most common problems that I have no idea what's behind them. I'm sure that a great deal are water damage, but with numerous phones having the same messages and problems, there has to be a specific solution.

I'm hoping someone out there, even admin, would have heard of any of these problems. Thanks for your thoughts and help.
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