05-27-2008, 11:54 PM
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Yeah this definitely sounds like a hardware issue, you may have over heated a part.
There is a piece underneath the battery of which if the color has changed, it would mean "water damage" and disqualify you from getting a replacement or fix.
I would look into all the reasons why your phone provider/blackberry won't replace or fix it, make sure you're not going to run into any of those, then play dumb and go to the store. Get them to send it away and get it fixed.