Originally Posted by philg4iio
The grey text in the Application Loader windows sates that it does not have the device software for the connected unit.
With out knowing much about your situation my guess would be that you downloaded software that wasn't for the 8100. Maybe you grabed 8110 or 8130 instead. Make sure that the software is for 8100 then go into your add remove programs remove the current software you installed and start over with the proper one. Good luck Hope it helped.