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Old 06-01-2008, 04:04 PM   #1 (permalink)
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Default 8120 Drop Reboot

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Every time I slightly drop my phone in its holster and out, this thing reboots. It annoys me more than anything because I have "hung up" many important calls because of this issue. I've long been a loyal user of the 8100 and that thing has had better days and still managed to survive until it was replaced by its newer cousin, but I am beginning to regret my decision. With my 8100, I could still answer a call after a 5 foot drop without a 20 minute reboot sequence that my 8120 goes through.

I know about the other reboot issue which is from a corrupted file structure in the media card; however, I can trigger the restart just by hitting the phone with my palm. I have successfully triggered a reboot (by hitting) in the conditions of the following: without the SIM card, without a microSD chip, and without the battery hatch HOLDING the battery in place.....yet all these result in a restart.

I am about to call RIM for a warranty repair or a replacement. Am I overreacting? I've searched the forums, but maybe I'm not using the right keywords...is this a common problem? Please help.

Thanks.

Last edited by John Clark : 06-01-2008 at 06:07 PM. Reason: vulgar language
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Old 06-01-2008, 06:07 PM   #2 (permalink)
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Please don't use that kind of language on this forum.

I'm guessing the contacts between the battery and the BB are a bit loose. Some have had success by inserting a small piece of a business card between the battery and the top of the device to put more pressure on the contacts.
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