06-09-2008, 11:04 AM
Join Date: Nov 2005
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You need to do the following;
log onto the device, go to Settings, Options, Security Options, General Settings
Press the menu key and select wipe handheld.
Let it wipe.
Run JLcmder again and try to wipe.
If you have a policy pushed down by your BES, you need to download the policy.bin file from BlackberryFAQ.com and follow the instructions for removing a policy from your device. once it is wiped and you run apploader from the desktop manager with that policy.bin file loaded on your desktop, you should be able to remove the password requirement and any restrictions that were enforced by the policy.