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Old 06-16-2008, 05:50 PM   #1 (permalink)
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Hi all! So I have been having some issues... I am trying to get my blackberry connected to my computer. I bought my pearl off ebay, and unfortunately it did not come with the CD for set up. Whenever I try to plug in my phone to my USB and connect it to the computer, it says USB device is not recognized and that one of the usb devices attached to this computer has malfunctions and windows does not recognize. What is wrong?!! I tried downloading a bunch of software of the bb website, but still nothing is working... HELP!!!
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Old 06-16-2008, 05:58 PM   #2 (permalink)
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I had that prb and found I had to uninstall DM 4.3 and use 4.2 withOUT media manager.. My prb was somewhere with roxio.
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Old 06-16-2008, 06:28 PM   #3 (permalink)
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Make sure you are also plugging the phone directly into a USB port and not a USB hub. What styxgroupi suggested is likely to fix your problem as well.
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Old 06-16-2008, 06:58 PM   #4 (permalink)
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Quote:
Originally Posted by ktdid_5 View Post
Hi all! So I have been having some issues... I am trying to get my blackberry connected to my computer. I bought my pearl off ebay, and unfortunately it did not come with the CD for set up. Whenever I try to plug in my phone to my USB and connect it to the computer, it says USB device is not recognized and that one of the usb devices attached to this computer has malfunctions and windows does not recognize. What is wrong?!! I tried downloading a bunch of software of the bb website, but still nothing is working... HELP!!!
You need to go to RIM's web site and download Desk Manager 4.2 SP2 and install it. This will install the USB drivers so your computer will recognize your phone.
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Old 07-16-2008, 08:47 AM   #5 (permalink)
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I just had the same thing happen. All the same symptoms, but after hours of researching it I was pretty much positive I had to re-install the OS, but then I thought I'd try a new USB cord. It worked. The simple things are often the ones that cause the most trouble.
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