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Old 06-30-2008, 09:28 PM   #1 (permalink)
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Default TMOBILE 8120 wi-fi help!

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I have been trying my hardest to access my router at home to my new 8120 blackberry from TMOBILE. I am able to access my router at work using UMA as well as at a neighbor's using her router. But at home, I am not able to access it b/c it continues to say error code: W010 Wi-Fi Connection Failed. I have typed in my password correctly as well as have tried on numerous occassions. NOTHING GIVES. I have a netgear router WGT624 v2. I dont know why I continue to get that message when I know the password is correct b/c I am able to access to laptops with it at home and I haven't had any problems. I am using a WEP connection. Please help.
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Old 06-30-2008, 10:53 PM   #2 (permalink)
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Default WEP, 128 or 64?

Are you inputting the correct wep hex key?

Do you have MAC filtering on your router with the "allow only listed devices' set to on?

Best guesses at the moment...I'd have to know more or be able to walk you through the troubleshoot...

Cheers!

Myk

ps, tell me how it worked or didn't...
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Old 07-01-2008, 01:33 AM   #3 (permalink)
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yes, i am using the correct wep key. do i need to change the wep to WPA-PSK (Wi-Fi Protected Access Pre-Shared Key) or maybe change my mode from "G & B" to 108Mbps or Auto 108Mbps? My authentication type is AUTOMATIC at 64bit encryption strength. My channel is on 11.
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Old 07-01-2008, 01:39 AM   #4 (permalink)
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Have you tried with all encryption off? Also, you didn't state whether you have mac filtering enabled as the post above asks.
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Old 07-01-2008, 11:07 AM   #5 (permalink)
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Wirelessly posted (Sex Machine)

WEP or WPA usage depends on whatever else you have connecting wirelessly. If you have an older device that doesn't support WPA but still needs to connect to the router you'll have to leave it in WEP. But if that isn't the case then I would suggest WPA-PSK. It's more secure and easier to manage in the long run.

And the MAC filtering I asked about earlier is very important. If your BB isn't in the allow list then you won't be able to connect no matter what you do.

Please post back with any updates,
Cheers!
Myk
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Old 07-01-2008, 03:29 PM   #6 (permalink)
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No, I do NOT have the MAC filtering on my router with the "allow only listed devices' set to on.

Ok, I will try to change it to WPA-PSK when I get home. I will keep you posted. Thanks.

Last edited by Ms Lola Bunny : 07-01-2008 at 04:56 PM.
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Old 07-02-2008, 12:49 AM   #7 (permalink)
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Ok, I have tried everything and still no luck. I reset the router and the tried to connect, no luck. I also took the battery out and then waited a while and then tried, no luck. I had also changed from WEP to WPA-PSK, no luck. Is there any setting with my bb that I need to be concerned about? Please tell me what stats you need to hear about my router and I can give the information to you. I know its something small, but I can't seem to figure it out.
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Old 07-02-2008, 12:04 PM   #8 (permalink)
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When you go in Manage connections / Set Up WiFi Network / scan for networks, do you see your network?
Also do you have an antivirus software running on your PC?
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Old 07-02-2008, 01:28 PM   #9 (permalink)
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Yes, I do see my network. Yes I do have an antivirus software running on my pc, McAfee. I just found my IP Address & my MAC address on my 8120, so I am going to attempt to go to: LAN IP SETUP on my router webpage, and enter an ADDRESS RESERVATION and add my 8120's IP ADDRESS, DEVICE NAME (does this have a pacticular name or I can name it whatever?), and the MAC ADDRESS and see if that works.

Last edited by Ms Lola Bunny : 07-02-2008 at 01:29 PM.
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Old 07-02-2008, 03:43 PM   #10 (permalink)
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the name is of no consequence. Now, you say you can see the info from your BB in the router menus, like attached devices, right? If that's the situation, we can move on to a test...

After it says you're connected, swap to your browser (BB) and try calling up this website or heck just google will do...

If you see your connection arrows (top right of your screen, BB) flickering like mad, then that's a good sign! That means it's trying to pull the data over the wifi...

The next objective is to try and set up your UWA (VoIP via T-Mob @home)...

First, you should see the wifi icon in the upper portion of your screen (BB), next go to your Manage Connections icon and open it...select WiFi Options > Menu > Wi-Fi Diagnostics > Menu > ping > Change the IP or Name field to Wi-Fi Gateway > Menu > Send Ping....

If it comes back unsuccessful check back here and post your results...

We'll go from there...

Cheers!
Myk
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Old 07-02-2008, 10:51 PM   #11 (permalink)
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Hello, I see that you are online - I am going to try to give it a try. I did have an IP address when I searched for it at work, but now that I am home, its showing ALL 0s for some reason. I will do what you have placed above. Thanks so much for your help.
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Old 07-02-2008, 10:53 PM   #12 (permalink)
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You will get a different IP address assigned from each different network that you connect to.
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Old 07-02-2008, 10:54 PM   #13 (permalink)
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John, I think that I am soon to give up - I have tried everything possible and nothing is working. I have done everything that has been suggested. Maybe I just need a new router...
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Old 07-02-2008, 10:58 PM   #14 (permalink)
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Ok, I just checked my Wi-Fi Diagnostics on my bb:

Status: Device failed to associate with AP
Blackberry Infrastructure: CONNECTING has a big red "X" on it while authenticating router is blank and authenticating server is blank. And I continue to get that error code: W010
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Old 07-02-2008, 11:01 PM   #15 (permalink)
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Tried to PING and it says: The currect ping type is not available...
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Old 07-02-2008, 11:05 PM   #16 (permalink)
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Wirelessly posted (Sex Machine)

Is your router set up as a dhcp server?
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Old 07-02-2008, 11:07 PM   #17 (permalink)
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dont think so... where do i need to look to confirm this?

Setup Wizard
Setup
Basic Settings
Wireless Settings
Content Filtering
Logs
Block Sites
Block Services
Schedule
E-mail
Maintenance
Router Status
Attached Devices
Backup Settings
Set Password
Router Upgrade
Advanced
Wireless Settings
Port Forwarding / Port Triggering
WAN Setup
LAN IP Setup
Dynamic DNS
Static Routes
Remote Management
UPnP
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Old 07-02-2008, 11:10 PM   #18 (permalink)
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maybe so... I just checked

DHCP DHCPClient
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Old 07-02-2008, 11:43 PM   #19 (permalink)
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Talking

I want to thank you SO much for your help in troubleshooting my 8120. It is fixed and ready to go.

I have been trying everything in the world to connect to my router for nearly two weeks and it only took maybe 5 -7 minutes to figure out the problem. I am glad that I registered with this site. Have a wonderful 4th of July weekend and be safe.
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Old 07-02-2008, 11:52 PM   #20 (permalink)
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What finally solved your problem?
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