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Old 07-02-2008, 12:07 PM   #1 (permalink)
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Default BB Messenger Problems

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I have done a search and could not find the solution to my problem...it's quite odd really.

I never had problems adding contacts to BB Messenger until my sister got a Curve from Verizon. I went to add her to my list and she shows up just fine after accepting. However, she is able to receive my messages but when she responds I get nothing. I have nothing blocked and I'm not sure why I'm not getting any of her messages. I can have a conversation with everyone else on my list except for her.

PIN messages works fine (send and receive), so I'm not sure why BB Messenger is having issues. We have tried numerous times in adding/removing...I even removed her from the address book and tried to add just the PIN but no luck.

Any thoughts?
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Old 07-02-2008, 12:09 PM   #2 (permalink)
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Quote:
Originally Posted by Knightt View Post
I have done a search and could not find the solution to my problem...it's quite odd really.

I never had problems adding contacts to BB Messenger until my sister got a Curve from Verizon. I went to add her to my list and she shows up just fine after accepting. However, she is able to receive my messages but when she responds I get nothing. I have nothing blocked and I'm not sure why I'm not getting any of her messages. I can have a conversation with everyone else on my list except for her.

PIN messages works fine (send and receive), so I'm not sure why BB Messenger is having issues. We have tried numerous times in adding/removing...I even removed her from the address book and tried to add just the PIN but no luck.

Any thoughts?
Both delete and have her initiate the invite. Try again.

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EDITED - I need more coffee...
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Last edited by Thatzmister2u : 07-02-2008 at 12:11 PM.
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Old 07-02-2008, 12:12 PM   #3 (permalink)
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Update - I have a hunch that you do not have her PIN entered in your address book. I am guessing that it used an email address to set her up on your end. She has your PIN in address book that is why PIN messages work.
Delete her, update her PIN in your address book and send new request.

Let me know if that makes sense and if it works.

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Old 07-02-2008, 12:22 PM   #4 (permalink)
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We already both deleted each other off the list...

I'm familiar with the process and had her PIN originally in my address book where I've encountered the issue first. Since the normal process didn't work...I've tried different ways which all failed such as adding her PIN alone, removing her email address and saving only the PIN, removed her completely from the address book and added the PIN alone.

From her end, she has no problems with her co-workers and friends in BB Messenger, however none of them are with AT&T who I am with.
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Old 07-02-2008, 02:03 PM   #5 (permalink)
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Quote:
Originally Posted by Knightt View Post
We already both deleted each other off the list...

I'm familiar with the process and had her PIN originally in my address book where I've encountered the issue first. Since the normal process didn't work...I've tried different ways which all failed such as adding her PIN alone, removing her email address and saving only the PIN, removed her completely from the address book and added the PIN alone.

From her end, she has no problems with her co-workers and friends in BB Messenger, however none of them are with AT&T who I am with.
Is she on BES? Are all of her other friends/co-workers on the same BES?
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Old 07-02-2008, 03:52 PM   #6 (permalink)
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Is she on BES? Are all of her other friends/co-workers on the same BES?
She is on BIS as well as her friends...
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Old 07-02-2008, 04:00 PM   #7 (permalink)
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Hmmm....let me see if I can get the King of BBM over here...
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Old 07-02-2008, 04:07 PM   #8 (permalink)
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KNightt, have her and you both remove each other from the BBM contact list.

Pull the battery on both and reboot and confirm neither has the other listed.

Then you invite her by PIN. It doesn't have to be in your address book--you can enter at BBM > Add contact > (scroll up to USE ONCE) and press Menu to ADD BY PIN.

Try that.
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Old 07-02-2008, 04:41 PM   #9 (permalink)
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Originally Posted by JSanders View Post
KNightt, have her and you both remove each other from the BBM contact list.

Pull the battery on both and reboot and confirm neither has the other listed.

Then you invite her by PIN. It doesn't have to be in your address book--you can enter at BBM > Add contact > (scroll up to USE ONCE) and press Menu to ADD BY PIN.

Try that.
We have done exactly that...it was the first approach we took. I think I am going to try one more round of doing the same things again, if it doesn't work I'll just PIN her normally versus through BB Messenger.
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Old 07-02-2008, 05:16 PM   #10 (permalink)
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I see that she is BIS, are you?
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Old 07-02-2008, 05:20 PM   #11 (permalink)
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Are either of you running 4.5 for your OS?
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Old 07-02-2008, 07:21 PM   #12 (permalink)
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I am also on BIS and I am actually on an old version 4.2.0.73 (if it ain't broken, don't fix it attitude )

She just got her Curve, so whatever version it came with through Verizon, I assume it is the latest.
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Old 07-02-2008, 07:26 PM   #13 (permalink)
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If it helps any, I noticed that when I view her Contact Info in BBM that it shows her nickname, info and status. In the "Info" field it displays her PIN but for the rest of my contacts it only shows the nickname and status only.

Again, I have only added her through PIN ("Request by PIN...") just like the rest.
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