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Old 07-03-2008, 10:42 AM   #1 (permalink)
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Default Verizon charging for unwanted data plan

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So I bought the BB for the ability to install medical programs and such for work. My PPC had died so I decided to consolidate from a phone and PPC to just one. I do not want nor need a data plan. When I purchased the phone Verizon never stated to me I "have to have it.", nor did they explain to me they would change my contract, nor did I sign a contract upgrading my service. After getting off the phone a few minutes ago with Verizon customer service they tell me I "Have to have a data plan or the phone won't update". Well I don't care if it updates or not, but I can use my BB software on my desktop to do that could I not? I have the Mobile Network option turned off because like I said, I don't need it, and for the last 30 days the phone has worked without a hitch. I need some basis for backup because I feel Verizon failed to explain to me I "Have" to have a data plan, and I feel they're charging me unneccisarily and unfairly. What happened to the days Verizon cared for their customers, or anyone cared for their customers for that sake?
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Old 07-03-2008, 10:49 AM   #2 (permalink)
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Actually you have to have a plan or you cant use the BB at all. Return the device or demand to get out of your contract is all you can do.
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Old 07-03-2008, 04:00 PM   #3 (permalink)
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Quote:
Originally Posted by Sith_Apprentice View Post
Actually you have to have a plan or you cant use the BB at all. Return the device or demand to get out of your contract is all you can do.
When I picked up my BB earlier this year I was told that it had to have a plan to be used as BB the company required it. They said anything other than BB you could use the phone and not upgrade to a data plan. I didn't have the money for a PALM phone as I really only spent $50 using all the available rebates at the time to get my BB. Thinking about it now if I had just purchsed a PALM I would be saving money in the long run.

Total Cost of 2yr Contracted Data Plan = $864
($30/month x 24 months)

PALM 700wx phone = $400
(With rebates you could bring it down $100+)

Total Savings Lost = $450-550
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